Biz Apps Cloud Solution Architect - CTJ - POLY

Microsoft • Reston, VA

1d • $106,400 - $222,600

About The Position

Microsoft’s Customer Experience and Success organization works to help customers accelerate business value through customer experiences across Microsoft products and services. Microsoft Federal serves the unique mission, legal, regulatory, and procurement needs of United States Government customers and may assign its personnel to different roles across the Civilian, Defense, or Intelligence community as those needs evolve.

The Biz Apps Cloud Solution Architect (CSA), specializing in Power Platform, is a customer-facing role focused on helping customers advance their AI transformation through secure implementation of Power Apps, Power Automate, Power BI, Power Pages, AI Builder, Dataverse, and Copilot Studio. The CSA owns business applications-focused technical and business relationships and helps define technical, functional, and governance strategies between customers and Microsoft. The role supports customers in realizing value from Microsoft investments through architecture, implementation, and operational-health engagements.

The position requires an active U.S. Government Top Secret clearance with SCI access based on an SSBI with Polygraph, verification of the clearance, and verification of U.S. citizenship. The role also requires passing the Microsoft Cloud background check upon hire or transfer and every two years thereafter. The position is categorized as Cloud Solution Architecture IC4. The typical U.S. base pay range is $106,400–$203,600 per year, with a range of $137,600–$222,600 for specified San Francisco Bay Area and New York City metropolitan locations. Applications are accepted on an ongoing basis until the position is filled, and the posting will remain open for at least five days.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field and at least 4 years of experience in cloud or infrastructure technologies, IT consulting or support, systems administration, network operations, software development or support, technology solutions, practice development, architecture, and/or consulting; or equivalent experience.
• Must have an active U.S. Government Top Secret clearance with access to SCI based on an SSBI with Polygraph.
• Must be able to meet Microsoft, customer, and/or government security screening requirements, including pre-offer and post-hire requirements; failure to obtain or maintain required clearance or screening may result in employment action up to termination.
• Must provide clearance verification information before an employment offer and successfully verify the stated clearance for federal customer requirements.
• Must pass the Microsoft Cloud background check upon hire or transfer and every two years thereafter.
• U.S. citizenship must be verified because the role supports U.S. government customers and is subject to citizenship-based legal restrictions.
• Ability to lead customer workshops, engage stakeholders, gather requirements, and develop technical solutions aligned with architectural standards.

Nice To Haves

• At least 3 years of experience with the Microsoft Power Platform suite.
• At least 4 years of experience in a customer-facing role, internal and/or external.
• At least 4 years of experience working on technical projects.
• Technical certifications in cloud technologies, such as Azure, Amazon Web Services, Google, or security certifications.
• Experience implementing, operating, customizing, tuning, and troubleshooting Power Platform tools and applications, including Power Apps, Power Automate, Power BI, Power Pages, AI Builder, Dataverse, and Copilot Studio.
• Developer experience, such as the ability to read or write C# and JavaScript.
• Troubleshooting knowledge and skills.
• Good understanding of ITIL or service management.
• Experience in the enterprise customer segment.
• Communication skills and ability to develop strategic, ongoing customer relationships and earn trust and respect for the company.
• Technical writing, presentation, and training skills.
• Face-to-face customer engagement skills.

Responsibilities

• Drive customer satisfaction and serve as a trusted advisor to customers and partners, using Microsoft Business Applications implementation expertise to support Customer Success Plan outcomes.
• Listen to customers and partners, respectfully challenge them, and provide feedback and insights to relevant Microsoft teams, including Product Groups, to support continuous improvement.
• Guide technical and business decision-makers on Microsoft Business Applications, helping drive usage, consumption, business results, and value from technology investments through implementation advisory, performance efficiency, and organizational and operational excellence.
• Identify and resolve issues blocking go-live or broad project usage using technical, functional, project-management, and business-value expertise; deliver work according to Microsoft practices and policies and use repeatable intellectual property.
• Identify growth opportunities in customer and partner conversations based on knowledge of Microsoft Business Applications, their value propositions, and customer and partner needs.
• Continuously align and improve individual skills to support customer and Microsoft business goals.
• Participate in relevant communities, share expertise, contribute to intellectual property creation, prioritize intellectual-property reuse, and learn from others to accelerate customer outcomes.
• Lead client workshops to demonstrate product capabilities, build client relationships, gather stakeholder requirements, develop plans, and drive solution success.
• Analyze requirements and help design technical solutions that meet business goals, objectives, and functional and non-functional requirements in alignment with architectural standards.
• Work with team members and leaders to identify and mitigate risks and issues, contribute best practices, and incorporate lessons learned and intellectual property with a focus on continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level