Endpoint Cloud Solution Architect (CSA) - CTJ - POLY

Microsoft • Jessup, MD

1d • $106,400 - $222,600 • Hybrid

About The Position

Microsoft’s Customer Experience and Success organization works to help customers accelerate business value through customer experiences that use Microsoft products and services. Microsoft Federal serves the distinct mission, legal, regulatory, and procurement requirements of United States Government customers, and personnel may work in different roles across the Civilian, Defense, or Intelligence communities as customer needs evolve.

The Endpoint Cloud Solution Architect specializes in cloud-based endpoint management and virtualization and helps customers advance AI transformation and secure, AI-enhanced workplace experiences. In this customer-facing role, the architect is a strategic trusted advisor who supports onboarding, adoption, and value realization across Microsoft Endpoint solutions, including Intune, MECM, Azure Virtual Desktop (AVD), Windows 365, and migrations from MECM to Intune. The role allows some remote work, but requires frequent on-site support at a customer facility in Northern Virginia and occasional travel to other customer locations.

The position emphasizes translating customer challenges into solutions and business outcomes, leading architectural design, driving sustained use of Microsoft endpoint and virtualization products, identifying expansion opportunities, sharing expertise and reusable intellectual property, and continuously building technical readiness. Candidates must hold an active U.S. Government Top Secret clearance with SCI access based on an SSBI with Polygraph, meet required security screening and citizenship verification requirements, and pass the Microsoft Cloud background check upon hire or transfer and every two years thereafter.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field, and at least 4 years of experience in cloud/infrastructure technologies, IT consulting or support, systems administration, network operations, software development or support, technology solutions, practice development, architecture, and/or consulting; or equivalent experience.
• Active U.S. Government Top Secret clearance with access to Sensitive Compartmented Information (SCI), based on a Single Scope Background Investigation (SSBI) with Polygraph.
• Ability to meet Microsoft, customer, and/or government security screening requirements before offer and after hire; failure to obtain or maintain required clearance or screening may result in employment action up to and including termination.
• Successful verification of the stated security clearance before an employment offer.
• Ability to pass the Microsoft Cloud background check upon hire or transfer and every two years thereafter.
• U.S. citizenship, subject to verification through a valid passport, other approved documents, or verified U.S. Government clearance.
• Ability to provide frequent on-site support at a customer facility in Northern Virginia and travel occasionally to other customer locations.

Nice To Haves

• Technical expertise in Microsoft Intune, MECM, Azure Virtual Desktop, Windows 365, and enterprise-scale migration from MECM to Intune.
• At least 6 years of experience in a customer-facing role relevant to the position.
• Hands-on experience leading technical projects relevant to the position; the preferred qualifications also specify at least 5 years working on technical projects.
• Technical certifications in relevant technologies or disciplines, such as Azure Architecture and Administration, Microsoft 365 Endpoint Administration, or virtualization technologies.

Responsibilities

• Translate customer challenges into actionable solutions aligned to high-return customer outcomes and drive business value through AI transformation.
• Foster a seamless customer experience that supports satisfaction, loyalty, and long-term value.
• Lead architectural design and engage business and technical decision-makers to drive adoption and sustained usage of Windows 365, Azure Virtual Desktop, and Intune.
• Partner with technical and sales teams to identify growth opportunities and develop tailored solutions that support expansion and business value realization.
• Participate in relevant communities, share expertise, contribute to intellectual property creation, prioritize reuse of intellectual property, and learn from others to accelerate customers’ cloud and AI endpoint journeys.
• Act as the voice of the customer by sharing insights, feedback, and success stories to inform internal strategy and execution.
• Continuously pursue self-directed learning in endpoint management, virtualization, AI integration, business value realization, and adoption and change management.
• Build and maintain technical readiness aligned with Customer Success Unit priorities and corporate initiatives.
• Provide frequent on-site customer support in Northern Virginia and travel occasionally to other customer locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level