Cloud Solution Architect

Microsoft • ,

1d • $106,400 - $222,600

About The Position

Microsoft Customer and Partner Solutions (MCAPS)-Core accelerates customer outcomes and business growth by bringing together product, engineering, marketing, sales, customer success, and partners. Within MCAPS-Core, Customer & Commercial Success turns Microsoft’s commercial strategy into execution at scale, supporting customer value, growth, and the end-to-end customer experience.

Support for Mission Critical provides solution-specific expertise to help customers maintain the health and performance of important solutions. The Cloud Solution Architect serves as a key technical resource for enterprise customers, focusing on Microsoft security and identity solutions across on-premises and cloud environments. The role delivers proactive services such as education workshops, assessments, and tailored guidance, as well as reactive support and troubleshooting in partnership with Microsoft Support to expedite incident resolution. It also includes customer engagement, coordination across account and engineering teams, and participation in an on-call rotation for critical incidents.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field and 8+ years of experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting; or a master's degree in one of these fields and 6+ years of relevant experience; or equivalent experience.
• At least 3 years of identity-related experience with more than one of the listed technologies, including Entra ID, Entra ID Protection, Entra ID Governance, Defender for Identity, Microsoft Defender, Microsoft Purview, Active Directory Domain Services, Active Directory Certificate Services, Active Directory Federation Services, Azure Key Vault, Azure Sentinel, Azure Security Center, security monitoring and audit logging, Azure Governance and Compliance, or Security Copilot.
• Experience with Microsoft Server products and implementation.
• Experience integrating on-premises Active Directory with Azure AD, such as Azure AD Connect or Active Directory Federation Services.
• Ability to envision and deploy modern identity solutions, such as Azure AD Multi-Factor Authentication, Conditional Access, Privileged Identity Management, External Identities, Identity Governance, or Application Proxy.
• Basic understanding of Microsoft security services, such as Microsoft Defender for Identity, Azure Information Protection, Microsoft Cloud App Security, Microsoft Advanced Threat Analytics, Azure Security Center, or Azure Log Analytics.
• Proficient customer service skills and strong oral and written communication skills.
• Ability to handle difficult and sensitive situations involving critical and politically charged customer situations, lead projects, and motivate others.
• Strong interpersonal and communication skills when working with diverse audiences, including technical IT professionals, developers, architects, and executive account management.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
• Must be able to meet the role's security screening requirements; Microsoft is unable to sponsor a work visa for this role.

Nice To Haves

• Certification in Microsoft or other cloud technologies or security.

Responsibilities

• Plan and deliver proactive and reactive support, including onsite presence as needed.
• Work within a larger virtual account team to strengthen customer relationships and develop mobile-first, cloud-first strategies for immediate and long-term service delivery plans.
• Identify and manage goals and opportunities across security, identity, and access management to improve or implement a universal platform for managing and securing identities.
• Drive and participate in proactive delivery management, identify performance issues, analyze problems, and provide solutions that meet customer needs.
• Work with support teams, account teams, product engineering teams, and other stakeholders to provide a streamlined customer experience.
• Apply lessons learned to continuously improve customer processes and service delivery.
• Engage with customers and account teams to explain service offerings.
• Share and gain knowledge through communities.
• Contribute to on-call rotations to provide high-quality service for critical incidents created by Support for Mission Critical customers.
• Deliver proactive services such as education workshops, assessments, and tailored guidance.
• Troubleshoot issues and work with Microsoft Support to expedite incident resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior