Closing Team Leader

World Business Lenders

3d•Remote

About The Position

The Closing Team Leader supports the day-to-day operations of the Closing function, helping loans move efficiently from Clear-to-Close through funding while meeting quality standards, internal procedures, and service-level agreements (SLAs). The role provides hands-on leadership, guidance, and operational support to Closing team members; monitors workload and pipeline performance; and helps resolve issues that could affect closing timelines or funding. It coordinates with internal teams and external closing partners to satisfy closing conditions accurately and on time and to protect WBL’s collateral position. The role also supports title clearance and collateral requirements, communication with attorneys, title companies, settlement agents, and other third-party partners, and quality control of closing documentation. The Team Leader helps identify workflow bottlenecks and recurring defects, reinforce procedures, maintain pipeline records, and escalate complex exceptions and potential risks. The position is fully remote and requires a stable internet connection, a professional remote-work setup, confidentiality, and the ability to work effectively across a remote, multinational organization.

Requirements

Bachelor’s degree, Associate’s degree, or equivalent relevant education and experience preferred.
5+ years of experience in mortgage or commercial lending closing, title, escrow, settlement, or related lending operations preferred.
Previous experience providing day-to-day guidance, training, workflow coordination, or operational support to team members.
Experience managing loan pipelines, closing deadlines, and service-level requirements.
Experience reviewing loan documentation, title commitments, settlement statements, payoff documentation, and closing requirements.
Experience coordinating with closing attorneys, title companies, settlement agents, and internal lending departments.
Demonstrated ability to identify, troubleshoot, and escalate closing, title, documentation, and funding issues.
Strong knowledge of loan closing, title clearance, collateral documentation, and real estate-secured lending.
Ability to coordinate workloads, prioritize deadlines, monitor SLAs, and manage high-volume pipelines.
Ability to review closing documentation, identify deficiencies, resolve routine issues, and escalate complex matters.
Strong communication, organizational, and problem-solving skills, attention to detail, and a focus on accuracy and timely execution.
Knowledge of loan closing, settlement, funding, post-closing, and title clearance processes.
Ability to review title commitments, lien searches, collateral documentation, loan documents, and settlement statements.
Understanding of lien priority, title defects, UCC filings, and applicable lending and real estate regulations, including TRID, RESPA, and TILA.
Proficiency with loan origination systems, document management platforms, e-signature tools, and Microsoft Excel.
Stable, reliable internet connection and a professional, dedicated remote working setup.
Ability to work effectively across a remote, multinational organization and maintain confidentiality.
Strong written and verbal English communication skills and ability to connect with different teams and stakeholders.

Nice To Haves

Experience in commercial or private lending, Non-QM mortgage lending, MCA, title insurance, escrow, or settlement.
Experience with real estate-secured commercial loans and coordinating with Title and Funding teams.
Previous experience as a Senior Closer, Closing Lead, Closing Supervisor, or in a similar leadership role.
Familiarity with title systems such as CSC and NETRO, as well as quality control, risk identification, and exception management.

Responsibilities

Coordinate the Closing Team’s daily activities, including workload distribution, task prioritization, and deadline management.
Monitor the closing pipeline from Clear-to-Close through closing and funding, ensuring established SLAs and quality standards are met.
Provide guidance, coaching, training, and day-to-day support to team members; support onboarding and reinforce procedures and performance expectations.
Monitor team productivity, turnaround times, workload, and SLA compliance.
Follow up on outstanding closing conditions, missing documents, and pending approvals.
Review closing packages and related documentation for completeness, accuracy, and compliance with established procedures.
Help ensure loan documents, settlement statements, payoff documentation, closing instructions, and funding conditions are properly addressed before closing.
Help resolve routine closing issues and escalate complex exceptions when necessary.
Coordinate with Underwriting, Credit, Processing, Valuations, Legal, Title, and Funding to address outstanding conditions and keep transactions on schedule.
Communicate pipeline status, delays, risks, and operational concerns to management.
Coordinate with the Title Team to address title clearance requirements, title conditions, lien-related requirements, vesting issues, and other matters affecting closing readiness.
Follow up on title commitments, title policies, lien searches, payoff information, and related documentation; help resolve title requirements and exceptions within established timelines.
Coordinate with title specialists and escalate complex title defects, lien priority concerns, judgments, vesting issues, and other collateral-related exceptions.
Support verification of requirements needed to protect WBL’s collateral interests and first-lien position.
Maintain day-to-day communication with closing attorneys, title companies, settlement agents, escrow providers, and other third-party partners.
Follow up with external partners on pending documents, closing schedules, payoff statements, settlement figures, and other transaction requirements.
Help resolve routine vendor and transaction-level issues, monitor partner responsiveness, and communicate recurring service issues or delays to management.
Follow established SOPs, checklists, workflows, and documentation standards.
Identify recurring errors, process gaps, and workflow bottlenecks and recommend practical improvements to management.
Perform quality checks on closing documentation, monitor outstanding items and recurring defects, and support corrective actions and process updates.
Maintain accurate pipeline records, transaction notes, reporting, and communication records in accordance with company procedures.
Ensure day-to-day Closing activities follow company policies, established procedures, applicable legal requirements, and relevant investor requirements.
Verify required closing conditions and documentation are addressed before loans proceed to closing and funding.
Identify and escalate potential legal, title, documentation, lien, and collateral risks; follow escalation procedures for exceptions and unresolved conditions.
Work with Legal, Title, and other stakeholders to help resolve issues while protecting WBL’s collateral position.