Closing Team Leader

Target • Chicago, IL

23h • Onsite

About The Position

The Closing Team Leader helps the store finish each day strong by caring for guests until closing, leading closing routines, and coaching team members. The role builds guest-service skills, supports a guest-first culture, contributes to store sales and profitability, develops business partnerships, and improves workload efficiency across the store.

This leader prioritizes work across multiple business areas, supports store operations and leadership communication, develops team members, and helps ensure the store is ready for the next day. As a key carrier, the role also follows safety, security, emergency, and compliance processes. The position is full-time, though weekly hours are not guaranteed to reach 40 and may fluctuate according to business needs. Scheduling is flexible and may include nights, weekends, holidays, and peak shopping periods.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Ability to lead others and hold them accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
• Ability to access all areas of the building to respond to guest or team-member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb up and down ladders.
• Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance.
• Flexible work schedule, including nights, weekends, and holidays, and reliable, prompt attendance.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements while performing duties such as Drive Up and carryout.
• Ability to remain mobile for the duration of a scheduled shift, which may vary in length.

Nice To Haves

• Previous retail experience is preferred, but not required.

Responsibilities

• Demonstrate inclusivity and create equitable experiences by valuing diverse voices and approaches.
• Model, train, and coach service expectations to deliver a guest-first experience.
• Understand how each area contributes to sales growth and total store profitability.
• Lead execution of onboarding and learning best practices, and help close skill gaps through development, coaching, and team interactions.
• Problem-solve and prioritize across business areas to execute store strategies and achieve business results and sales goals while prioritizing the guest experience.
• Support leaders through communication and collaboration on sales performance and workload deliverables, using check-ins, check-outs, and meetings as connection points.
• Support store operations by assessing the store from the guest’s perspective, maintaining routines, and helping ensure departments are zoned, in-stock, signed, and labeled appropriately for the next day.
• Use business planning tools to share priorities and business updates with store leadership.
• Take action to achieve performance goals.
• Evaluate candidates for open positions and develop a guest-centric team.
• Support team onboarding and learning, and help close skill gaps through development, coaching, and team interactions.
• Help establish clear goals and expectations, hold team members accountable, and partner with leaders to share performance feedback.
• As a key carrier, follow safe and secure training and processes, and address store emergency and compliance needs.
• Model ethical conduct, safety, and compliance, and hold the team accountable to those expectations.
• Lead a safety culture by modeling and recognizing safe behaviors, identifying and correcting hazards, assisting with incident response, and reporting and investigating injuries accurately and promptly.
• Model welcoming guest interactions, offer assistance, help solve guest needs, and thank guests for shopping at Target.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed by best practices.
• Support guest services including order pickup, Drive Up orders, and Drive Up returns, while complying with applicable adult beverage laws and other requirements.
• Perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive comprehensive health benefits and programs, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Additional financial, education, and well-being benefits may be available to eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED