Closing Manager

Harp's Food Stores•Dewey, OK

About The Position

The Closing Manager supervises the store and works to exceed customer and associate expectations through attentive customer service, effective store operations, and a positive shopping experience. The role assists with grocery department operations, replenishment and inventory procedures, merchandising and sales-floor standards, and front-end operations. It also directs fresh-food preparation and production and maintains food-safety and service-counter standards. When in charge of the store, the Closing Manager monitors employee, customer, and equipment safety programs, standards, and training. The position also involves coaching and mentoring associates, resolving conflicts, solving problems, setting priorities and responsibilities, adapting to changing conditions, and emphasizing safety and quality. The manager is expected to build respectful relationships, follow company policies and procedures, provide strong customer service, act with integrity and professionalism, take initiative, and support Harps’ mission to provide value through competitive prices, quality and fresh products, friendly service, and cleanliness.

Requirements

High school diploma or G.E.D. equivalent.
Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
Ability to adapt to different situations and respond flexibly to shifting priorities and rapid change.
Ability to interpret, understand, and follow instructions.
Ability to move, lift, carry, and place merchandise and supplies weighing up to 50 pounds without assistance.
Frequently reach overhead and below the knees and perform pushing, pulling, squatting, kneeling, bending, stooping, crouching, and twisting, with or without bearing weight; occasionally climb and/or crawl.
Stand and/or walk continuously throughout the shift.
Visually locate merchandise and other objects and verify information, often in small print.
Employment may be contingent upon completion and evaluation of a PEP survey, drug screen, employment reference check, and criminal background check.

Nice To Haves

Minimum one year of experience in a retail grocery store.

Responsibilities

Assist with grocery department readiness, supervision, marketing plan execution, price maintenance, policies and procedures, inventory preparation, cleanliness, and safe equipment use.
Assist with ordering, replenishment, receiving, invoicing, back stock, returns, damages, supply use, and inventory preparation.
Maintain merchandising and sales-floor standards, including stocking, rotation, signing, displays, and department and store procedures.
Direct fresh-food preparation and production, maintain food-safety standards, and maintain service counters.
Assist with front-end operations by following the daily schedule, monitoring customer flow, opening registers as applicable, managing breaks and lunches, maintaining supplies, and completing closing procedures.
Monitor employee, customer, and equipment safety programs, standards, and training requirements when in charge of the store.
Coach and mentor associates, provide support and learning opportunities, and facilitate conflict resolution.
Define problems, use critical thinking to address them, establish priorities, clarify team roles, and assign responsibilities.
Emphasize high-quality products and services and follow procedures that protect personal and others’ safety.
Build respectful relationships, provide customer service in accordance with the SMILE Program, and support Harps’ mission.
Follow company policies and procedures, maintain regular and timely attendance, adhere to the dress code, and complete other duties as assigned.