Closing Manager

Harp's Food Stores•Jonesboro, AR

About The Position

The Closing Manager supervises the store and works to create a positive experience for customers and associates by identifying needs, providing solutions, and delivering strong customer service. The role supports grocery department operations, replenishment and inventory procedures, merchandising and sales-floor standards, fresh food preparation and production, and front-end operations. When in charge of the store, the Closing Manager monitors employee, customer, and equipment safety programs, standards, and training requirements. The position also involves coaching and mentoring associates, resolving conflicts, solving problems, setting direction and priorities, and maintaining high standards for safety and quality. The Closing Manager is expected to build respectful relationships, act conscientiously and with integrity, model the organization’s cultural values, demonstrate professionalism, and take initiative. The role supports Harps’ mission to provide customers with competitive prices, product quality and freshness, friendly service, and cleanliness.

Requirements

High school diploma or G.E.D. equivalent required.
Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
Ability to adapt to different situations and respond flexibly to shifting priorities and rapid change.
Ability to interpret, understand, and follow instructions.
Ability to move, lift, carry, and place merchandise and supplies weighing up to 50 pounds without assistance.
Ability to frequently reach overhead and below the knees and to push, pull, squat, kneel, bend, stoop, crouch, and twist, with or without bearing weight; occasional climbing and/or crawling is required.
Ability to stand and/or walk continuously throughout the shift.
Ability to visually locate merchandise and other objects and verify information, often in small print.
May be exposed to all weather conditions and indoor variations in heat, cold, dust, and humidity.
May be exposed to cleaning solvents or other chemicals.
May be exposed to latex, eggs, nuts, soy, and wheat.
Employment may be contingent upon completion and evaluation of a PEP survey, drug screen, employment reference check, and criminal background check.

Nice To Haves

Minimum one year of experience in a retail grocery store preferred.

Responsibilities

Assist with grocery department readiness, supervision, marketing plan execution, price maintenance, policies and procedures, inventory preparation, cleanliness, and safe use of equipment and tools.
Assist with ordering, replenishment, receiving, invoicing, back stock, returns, damages, supply use, and inventory preparation.
Support merchandising and sales-floor standards, including proper stocking and rotation, signing, displays, and department and store procedures.
Direct and oversee fresh food preparation and production, food safety standards, production requirements, and service counters.
Assist with front-end operations by following the daily schedule, monitoring customer flow, opening registers as applicable, managing breaks and lunches, maintaining supplies, and completing closing procedures.
Monitor the execution of employee, customer, and equipment safety programs, standards, and training requirements when in charge of the store.
Coach and mentor associates by providing resources, experiences, support, and opportunities to learn.
Facilitate conflict resolution among people under supervision and balance competing priorities.
Define issues and use critical thinking and logic to solve problems.
Set direction and priorities, clarify team roles and expectations, and assign responsibilities for tasks and decisions.
Promote high-quality products and services while following procedures that protect personal and others’ safety.
Build respectful relationships and provide customer service in accordance with the SMILE Program guidelines.
Act with integrity and professionalism, model organizational values, take initiative, and support Harps’ mission.