Closing Manager Full Time

BJ's Wholesale Club • Stoneham, MA

2d

About The Position

The Closing Manager provides leadership and direction within a BJ’s Wholesale Club, working closely with the Club Manager and Assistant Club Managers to drive club performance, particularly in directly managed departments. The role leads the Assistant Closing Manager, Recovery team, and Utility team, and is accountable for maintaining policies and procedures, delivering a positive Member experience, and achieving Grand Opening Look Daily (GOLD) standards. The Closing Manager supports audit compliance, collaborates with Business Partners, and oversees onboarding, certification, and training to support food safety and operational excellence. The position also serves as Manager on Duty as needed, assuming responsibility for club operations, team leadership, and Member engagement during assigned shifts.

The role owns end-of-day execution across Recovery, Utility, Perishables, and overnight preparation, ensuring departments are clean, stocked, and ready for the next morning. It involves walking the club during closing hours, maintaining service and presentation standards through the final Member transactions, resolving Member concerns, monitoring in-stocks and product freshness, and ensuring sanitation, safety, and audit documentation are complete. The Closing Manager uses operational reporting and tools to prioritize work, improve performance, coach team members, and coordinate with club leadership and department leads.

A valid ServSafe Food Safety Certification must be obtained and maintained in good standing. In Florida, the role requires a qualifier certification through the Department of Agriculture and Consumer Services for retail propane oversight. Yearly forklift certification is required. BJ’s covers applicable qualifier certification costs and training.

Requirements

• At least 2 years of experience in retail, supermarket, or warehouse perishable operations.
• Experience managing inventory turnover and waste reduction strategies.
• Forklift certification.
• High school diploma.
• Basic computer proficiency, including MS Word, Excel, and email.
• Open shift availability.
• Must be at least 18 years of age.
• Must maintain all required training and certifications.
• Must obtain and maintain a valid ServSafe Food Safety Certification.
• In Florida, must obtain a qualifier certification through the Department of Agriculture and Consumer Services for retail propane oversight.
• Must complete yearly forklift certification.

Nice To Haves

• College degree.

Responsibilities

• Oversee Recovery, Utility, Perishables, and overnight preparation to ensure departments are ready for the morning opening.
• Walk the club during closing hours to observe and engage with Members and team members.
• Maintain GOLD and service standards, including Greet, Anticipate, Appreciate and Fast, Friendly, Full, Fresh, Clean, through the last Member’s departure.
• Ensure registers, perishable stations, and service areas remain operational through final Member transactions.
• Resolve or escalate evening Member concerns.
• Monitor closing in-stocks, product rotation, culling, and merchandising, especially in perishable departments.
• Inspect products for expiration dates and condition, removing damaged or outdated items.
• Ensure cleaning checklists, sweep logs, waste pulls, safety procedures, sanitation requirements, cold-chain requirements, and audit documentation are completed.
• Schedule and coach the Assistant Closing Manager, Recovery team, and Utility Clerks to support effective coverage and task execution.
• Use Hot List, NAFS, electronic reports, incorrect price sign reports, pallet tag utilization, productivity dashboards, and department-level reporting to validate execution and prioritize tasks.
• Ensure departments are clean, stocked, and ready for the next day.
• Identify issues with compactors, refrigeration, and cleaning tools, and proactively escalate repairs.
• Reinforce ServSafe, PPE, and department-specific onboarding and training.
• Support underperforming departments by following up on action plans and reinforcing daily execution standards.
• Partner with Assistant Club Managers, the Club Manager, and Department Leads to improve closing routines and Member experience.
• Complete assigned tasks in BJ’s MY WORK system and ensure compliance with product liabilities and company initiatives.
• Operate forklifts safely and efficiently in accordance with required protocols.
• Maintain regular, predictable, full attendance.
• Perform other duties as assigned.

Benefits

• Weekly pay.
• Daily Pay access to earned pay before payday; fees may apply.
• Complimentary The Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options.
• Optional dental and vision coverage.
• Health Savings Account and flexible spending account options.
• 401(k) retirement savings plan with company match for eligible team members aged 18 and older.
• Employee Stock Purchase Plan with shares available at a 15% discount, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED