Full Time Assistant Closing Manager

BJ's Wholesale Club • Madison Heights, MI

4d

About The Position

The Assistant Closing Manager works closely with the Closing Manager to provide leadership and direction within the club and drive club performance. When serving as Manager on Duty (MOD), this role oversees Recovery, Utility, and Perishable departments—including Produce, Meat, Bakery, Deli, and Dairy/Freezer—as well as overnight preparation, ensuring areas are clean, stocked, and ready for the morning opening. The role maintains company policies and procedures, supports a positive Member experience, delivers Grand Opening Look Daily (GOLD) club conditions, assists with audit compliance, collaborates with Business Partners, and oversees onboarding, certification, and training to support food safety and operational excellence. As MOD when needed, the Assistant Closing Manager takes responsibility for club operations, team leadership, and Member engagement during assigned shifts.

The position requires a valid ServSafe Food Safety Certification that must be maintained in good standing. In Florida, the role must obtain a qualifier certification through the Department of Agriculture and Consumer Services for retail propane oversight. A forklift license requires yearly certification. The qualifier certification exam is online with video; BJ’s covers applicable costs and training.

Requirements

• Valid ServSafe Food Safety Certification required and must be maintained in good standing.
• High school diploma required.
• Basic computer proficiency, including MS Word, Excel, and email, required.
• Open shift availability required.
• Must be at least 18 years of age.
• Must maintain all required training and certifications.
• In Florida, must obtain a qualifier certification through the Department of Agriculture and Consumer Services for retail propane oversight.
• Must complete yearly certification for a forklift license.
• Regular lifting of up to 50 pounds; occasional heavier lifting with assistance.
• Frequent movement on hard surfaces and occasional bending, pulling, and reaching.
• Ability to work with exposure to temperature extremes and loud noises in perishable areas, and potential exposure to cleaning agents.

Nice To Haves

• Two years of experience in retail, supermarket, or warehouse perishable operations preferred.
• Experience managing inventory turnover and waste-reduction strategies.
• College degree preferred.
• Familiarity with AI tools, including ChatGPT.

Responsibilities

• Oversee end-of-day execution in Recovery, Utility, and Perishable departments, as well as overnight preparation, to ensure areas are clean, stocked, and ready for morning opening.
• Walk the floor during closing hours to observe execution, engage with Members, and support team performance.
• Maintain GOLD Standards and service behaviors through closing, including Greet, Anticipate, Appreciate (GAA) and Fast, Friendly, Full, Fresh, Clean.
• Ensure registers, perishable stations, and other service areas remain operational through the final Member transaction.
• Resolve or escalate Member concerns during closing and support timely service recovery.
• Monitor evening inventory, product rotation, culling, merchandising, freshness, and in-stock conditions, particularly in perishable departments.
• Enforce sanitation and safety standards, including completion of cleaning checklists, sweep logs, and waste pulls.
• Coach Recovery and Utility Clerks and support efficient task execution and appropriate zone coverage.
• Use Hot List, NAFS, electronic reports, incorrect price sign reports, pallet tag usage, productivity dashboards, and department reporting to validate execution and improve efficiency.
• Maintain audit readiness by ensuring sanitation, cold chain, and safety checklists and documentation are complete and compliant.
• Identify and escalate equipment issues involving compactors, refrigeration units, and cleaning equipment.
• Support onboarding and ongoing development, including ServSafe, PPE compliance, and department-specific training.
• Support underperforming departments by following through on action plans and daily execution standards.
• Collaborate with the Closing Manager, Assistant Club Managers, Club Manager, and Department Leads to improve closing routines and the Member experience.
• Conduct product quality and date checks, removing damaged or outdated items to uphold food safety standards.
• Use BJ’s MY WORK system to complete assigned tasks and comply with company initiatives and product liability protocols.
• Perform other operational duties as assigned by club leadership.
• Follow safety protocols and procedures for compliant and effective equipment use.
• Maintain regular, predictable, full attendance to support execution and leadership coverage.
• As MOD when needed, take responsibility for club operations, team leadership, and Member engagement during assigned shifts.
• Develop team members through coaching, training, feedback, collaboration, empowerment, and recognition.
• Communicate direction and support, foster an inclusive and respectful team environment, and resolve conflicts constructively.
• Monitor Member engagement and department execution, ensure service standards are met, and support resolution of Member issues.
• Maintain club standards, support performance against relevant core KPIs, meet or exceed labor and supply plans, and use reporting to identify trends and opportunities.

Benefits

• Weekly pay.
• Access to earned pay before payday; a fee may apply.
• Complimentary The Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans, with optional dental, vision, Health Savings Account (HSA), and flexible spending account options.
• 401(k) retirement savings plan with company match for eligible team members age 18 and older.
• Employee Stock Purchase Plan with shares available at a 15% discount, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED