Closing Manager Full Time

BJ's Wholesale Club • Stoneham, MA

3d • $26 - $32

About The Position

The Closing Manager provides leadership and direction within the club, working closely with the Club Manager and Assistant Club Managers to drive club performance and oversee the departments they manage. The role leads the Assistant Closing Manager, Recovery team, and Utility team, ensuring effective performance through guidance, support, and oversight. It maintains policies and procedures, promotes a positive Member service experience, and ensures club conditions meet Grand Opening Look Daily (GOLD) standards.

The Closing Manager supports audit compliance, collaborates with Business Partners, and oversees onboarding, certification, and training to promote food safety and operational excellence. The role may serve as Manager on Duty, taking responsibility for club operations, team leadership, and Member engagement during assigned shifts. A valid ServSafe Food Safety Certification must be maintained. In Florida, the role also requires a qualifier certification for retail propane oversight. Yearly forklift certification is required; BJ’s covers applicable costs and training for the Florida qualifier certification.

The position oversees end-of-day execution across Recovery, Utility, Perishables, and overnight preparation to ensure departments are ready for the next morning. It promotes GOLD service standards, manages closing coverage and task execution, supports food safety and sanitation, and uses operational reporting and tools to drive productivity and improve performance. The role requires open shift availability, regular and predictable full attendance, and the ability to meet the physical and environmental demands of the club.

Requirements

• At least 2 years of experience in retail, supermarket, or warehouse perishable operations.
• Experience managing inventory turnover and waste reduction strategies.
• Forklift certification.
• High school diploma.
• Basic computer proficiency, including MS Word, Excel, and email.
• Open shift availability.
• At least 18 years of age.
• Must maintain all training and required certifications.
• Must maintain a valid ServSafe Food Safety Certification in good standing.
• In Florida, must obtain a qualifier certification through the Department of Agriculture and Consumer Services for retail propane oversight.
• Must complete yearly certification for a forklift license.

Nice To Haves

• College degree.

Responsibilities

• Provide leadership and direction within the club and drive performance in directly managed departments.
• Lead, schedule, and coach the Assistant Closing Manager, Recovery team, and Utility team.
• Oversee end-of-day execution in Recovery, Utility, Perishables, and overnight preparation to ensure readiness for the morning open.
• Walk the floor during closing hours to observe and engage with Members and monitor team performance.
• Maintain GOLD Member Standards and reinforce Greet, Anticipate, Appreciate (GAA), Fast, Friendly, Full, Fresh, Clean, and Listen, Apologize, Solve, Thank (LAST) service behaviors.
• Ensure registers, perishable stations, and service areas remain operational through final Member transactions.
• Resolve or escalate evening Member concerns.
• Monitor closing in-stocks, product rotation, culling, and merchandising, particularly in perishable departments.
• Inspect product dates and condition and remove damaged or outdated items.
• Ensure cleaning checklists, sweep logs, waste pulls, and safety procedures are completed.
• Complete sanitation, cold-chain, and safety checklists and maintain audit-compliant documentation.
• Ensure departments are clean, stocked, and ready for the next day.
• Use Hot List, NAFS, Electronic Reports, incorrect price sign reports, pallet tag utilization, productivity dashboards, and department reporting to validate execution and prioritize work.
• Identify equipment issues involving compactors, refrigeration, and cleaning tools, and proactively escalate repairs.
• Reinforce ServSafe, PPE, and department-specific onboarding and training.
• Support underperforming departments by following through on action plans and reinforcing daily execution standards.
• Partner with Assistant Club Managers, the Club Manager, and Department Leads to improve closing routines and Member experience.
• Use the BJ’s MY WORK system to execute assigned tasks and ensure compliance with product liabilities and company initiatives.
• Operate forklifts safely and efficiently in accordance with safety protocols.
• Maintain regular, predictable, full attendance.
• Perform other duties as assigned by club leadership.
• Support audit compliance and collaborate with Business Partners.
• Serve as Manager on Duty as needed, overseeing club operations, team leadership, and Member engagement during assigned shifts.

Benefits

• Weekly pay.
• Daily access to earned pay before payday; fees may apply.
• Complimentary Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal and sick days, holidays, bereavement leave, and jury duty leave.
• Three medical plan options.
• Optional dental and vision coverage.
• Health Savings Account (HSA) and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED