Cloister Housekeeping Dispatcher

The Boca Raton•Boca Raton, FL

62d•Onsite

About The Position

The Cloister Housekeeping Dispatcher serves as the onsite communicator between housekeeping and the rest of the resort. The role coordinates housekeeping functions in assigned sections and in the housekeeping office, providing administrative support and facilitating organization and communication among attendants, supervisors, managers, the front desk, and other applicable areas. Duties include managing lost and found, entering hotel work orders, creating housekeeping boards, answering phones, monitoring and updating room statuses in the hotel property management system, and handling confidential and time-sensitive materials. The dispatcher helps ensure the efficient and smooth operation of the Housekeeping Department and may perform additional duties based on business needs.

Requirements

Basic Microsoft Word and Excel skills.
Ability to communicate clearly and speak, read, write, and understand English.
At least 2 years of customer service experience.
Ability to lift up to 50 pounds, with frequent lifting and carrying of objects weighing up to 25 pounds.
Ability to walk or stand to a significant degree, and to reach, handle, feel, talk, hear, and see.

Nice To Haves

High school graduate or equivalent.
Prior hospitality experience.

Responsibilities

Make daily assignments for AM and PM attendants and ensure assignments are fair and reasonable.
Direct housekeeping work orders and tickets to the appropriate person, log calls, and dispatch them immediately.
Ensure guest calls are completed within the appropriate time.
Call in or off staff in response to short-term occupancy changes.
Inspect rooms when needed.
Assist with coordinating and delivering amenities.
Monitor room arrivals and prioritize guests waiting in the lobby.
Answer the phone within three rings and communicate professionally and politely with guests using appropriate luxury verbiage.
Assign work phones and keys to attendants.
Routinely clean and disinfect radios and devices.
Report defective rooms and maintenance issues reported by supervisors, managers, and attendants.
Ensure attendants arrive on time according to their schedules.
Update room numbers in Opera after a room has been cleaned and inspected.
Log and report lost and found items to Security.
Collect attendant work phones and turn them off or charge them at the end of the morning shift.
Provide administrative and communication support to housekeeping personnel and other applicable resort areas.
Perform additional duties as needed to support the efficiency and smooth running of the Housekeeping Department.