Clinique Counter Manager - Full Time

Belk•Auburn, AL

About The Position

The Cosmetic Counter Manager drives personal and team results within an assigned brand, building personalized client relationships and sharing enthusiasm for cosmetic, beauty, and fragrance trends. The role uses engaging selling behaviors and strategies to enhance the customer experience while executing promotions, special events, and customer outreach initiatives. The manager brings a competitive drive and entrepreneurial confidence to a fast-paced commission environment. This is an hourly position with monthly bonus eligibility. The manager leads and develops the team, drives sales and service, strengthens client relationships, and supports store operations. They help ensure that merchandising, fulfillment, inventory accuracy, asset protection, and safety standards are maintained. The role requires a flexible schedule based on business needs, including nights, weekends, and holidays, and involves moving throughout store areas and assisting customers with makeup application and skincare services.

Requirements

At least 1 year of retail experience and a dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely, effective decisions that contribute to team and business success.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed, with the ability to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to move regularly around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products and lift, carry, and move at least 40 lbs.
Comfort with and enjoyment of assisting customers with makeup application and skincare services.

Responsibilities

Take ownership and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Lead the team in providing excellent customer service, driving sales, achieving goals, and executing promotions, special events, and customer outreach.
Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling behaviors that support performance and customer service.
Build personal and team product knowledge, suggestive selling behaviors, artistry skills, and knowledge of industry tips and beauty trends.
Drive repeat client interactions as a knowledgeable and trusted resource.
Support onboarding and continued learning by teaching and creating learning opportunities for associates.
Connect with Beauty Advisors through team meetings and one-on-one touch bases to review goals and performance results.
Ensure associates are informed and confident when discussing available inventory and assortment.
Use clienteling tools and technology to provide a personalized omnichannel experience.
Support store fulfillment by accurately and efficiently executing omni processes in designated areas.
Support merchandising, replenishment, recovery, and cleanliness to maintain visual merchandising and beauty hygiene standards.
Align product presentations with vendor and company directives.
Partner with store leaders to align team schedules with business needs, traffic plans, and event strategies.
Adapt tactics and priorities as business needs change.
Lead shortage control and inventory accuracy in designated areas, including timely price changes, product transfers, and processing of damaged items.
Champion team knowledge of inventory management, asset protection procedures, and safety guidelines.