Clinique Counter Manager - Full Time

Belk•Auburn, AL

About The Position

The Cosmetic Counter Manager drives personal and team results within an assigned brand, building personalized client relationships and sharing enthusiasm for cosmetic, beauty, and fragrance trends. The role uses engaging selling behaviors and strategies to enhance the customer experience and executes promotions, special events, and customer outreach initiatives. The position calls for a competitive drive and entrepreneurial confidence in a fast-paced commission environment. It is hourly, with eligibility for monthly bonuses. The manager leads the team in customer service, sales, goal achievement, and beauty-business initiatives. They build product knowledge and selling skills, support associate onboarding and continued learning, and partner with store leaders on schedules, merchandising, inventory accuracy, and operational needs. The role also uses clienteling tools and technology to provide personalized omnichannel service and supports store fulfillment in designated areas.

Requirements

At least 1 year of retail experience and dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely, effective decisions that contribute to team and business success.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and to lift, carry, and move at least 40 pounds.
Comfort with and enjoyment of assisting customers with makeup application and skincare services.

Responsibilities

Take ownership and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Lead the team in providing excellent customer service, driving sales, achieving goals, and executing promotions, special events, and customer outreach.
Foster a positive store culture by sharing successes, celebrating associate achievements, and modeling strong performance and customer-service behaviors.
Build personal and team product knowledge, suggestive selling behaviors, artistry skills, and expertise in industry tips and beauty trends.
Drive repeat client interactions as a knowledgeable and trusted resource.
Support associate onboarding and continued learning, and improve team selling skills through teaching opportunities.
Connect with Beauty Advisors in team meetings and one-on-one touch bases to review goals and performance results.
Keep associates informed and confident about available inventory and assortment.
Use clienteling tools and technology to provide personalized omnichannel experiences.
Support store fulfillment in designated areas by accurately and efficiently executing omni processes.
Support merchandising, replenishment, recovery, and cleanliness to maintain visual merchandising and beauty hygiene standards.
Align product presentations with vendor and company directives.
Partner with store leaders to align team schedules with business needs, traffic plans, and event strategies.
Adapt tactics and shift focus as business needs change.
Lead shortage control and inventory accuracy in designated areas, including timely price changes, product transfers, and damaged-item processing.
Champion team knowledge of inventory management, asset protection procedures, and safety guidelines.