Beauty Counter Manager - Clinique, Westfield Valley Fair - Full Time
About The Position
As a Counter Manager for Clinique, you will lead a team of Beauty Advisors and manage the cosmetics brand counter. The role combines leadership, creativity, and customer engagement through personalized consultations, expert product application, and knowledge of customers’ beauty and style preferences. You will foster teamwork, drive sales, and develop lasting customer relationships through outreach, follow-up, and personalized service. You will meet and exceed sales goals, analyze business performance, execute vendor events and promotions, and partner with vendors and store leadership to grow the business. You will also oversee stock presentation, hygiene standards, merchandising, and team performance to maintain a polished brand experience. The position includes leading by example on the sales floor, setting daily priorities, keeping current with product launches and beauty trends, maintaining clean and stocked testers and accurate signage, coaching colleagues on loyalty benefits, and supporting a welcoming and shoppable counter. It requires flexibility and dependable attendance, including availability for days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week, with actual hours dependent on business needs and colleague availability.
Requirements
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to talk, lift, move, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
- Ability to manage multiple priorities in a fast-paced environment with attention to detail.
- Flexibility, sound judgment, and a passion for the beauty industry.
Nice To Haves
- Relevant retail, beauty, or leadership experience of 3–5 years is preferred.
Responsibilities
- Lead and support a team of Beauty Advisors while managing the Clinique cosmetics counter.
- Deliver exceptional customer service through personalized consultations and expert product knowledge.
- Build client relationships and develop a loyal customer base through outreach and follow-up.
- Review and analyze daily, weekly, monthly, seasonal, and annual sales results, and implement strategies to grow the business and improve results.
- Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
- Maintain brand standards through merchandising, hygiene, tester cleanliness, current signage and pricing, and stock replenishment.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
- Resolve customer concerns professionally and with a customer-first approach.
- Stay informed about new launches, best-sellers, and beauty trends, and support team education.
- Coach and motivate the team, model collaboration, and contribute to individual and store results.
- Keep the counter organized, polished, and welcoming throughout the day.
- Meet and exceed sales goals and support customers through checkout, including completing register transactions as needed.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
