Beauty Counter Manager - La Prairie - Valley Fair

Nordstrom•San Jose, CA

1d•$29 - $30

About The Position

The Beauty Counter Manager works in Nordstrom’s Beauty Department, creating personalized beauty experiences and maximizing sales for the assigned luxury beauty brand. The role combines selling and teaching, with an emphasis on customer service, beauty expertise, commissioned sales, and building an in-store and digital customer following. The manager provides makeup applications and skincare analyses, recommends products, sets and achieves sales goals, and uses in-store and digital selling tools. The position also manages vendor events and promotions, maintains vendor relationships, keeps the department organized and customer-ready, and stays current on beauty trends and product knowledge through training. The role includes processing sales, refunds, and exchanges and building customer loyalty through Nordstrom Rewards accounts. The schedule is flexible based on business needs and includes evenings and weekends. The listed pay range is $28.50–$29.65 per hour. Beauty sales roles typically receive 3% commission. The position may also be eligible for performance-based incentives or bonuses.

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare.
Ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment.
Empathy and respect for customers and ability to provide a supportive environment during makeup and skincare application.
Strong multitasking, organization, and follow-through skills.
Drive to achieve sales goals and interest in using networking and technology.
Ability to work a flexible schedule based on business needs, including evenings and weekends.
High level of ownership, accountability, and initiative.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching above the head to lift them.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Conduct makeup applications and skincare analyses and recommend products based on customers’ beauty goals.
Collaborate with team members to create a welcoming and inclusive environment for customers.
Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
Manage the scheduling and execution of vendor events and promotions.
Build and maintain vendor relationships to maximize business results.
Keep the department organized, clean, and customer-ready.
Keep up with beauty trends, products, and industry knowledge through Nordstrom and luxury brand partner trainings.
Manage sales, refunds, and exchanges.
Build customer loyalty by opening new Nordstrom Rewards program accounts.