Beauty Counter Manager - Kiko Milano, Westfield Valley Fair - Full Time

Macy's•Santa Clara, CA

3d•Onsite

About The Position

The Beauty Counter Manager leads a team of Beauty Advisors and manages the operations of a cosmetics brand counter. The role combines team leadership, customer engagement, and business management to provide personalized consultations, expert product application, and service tailored to customers’ beauty and style preferences. The Counter Manager develops lasting client relationships through outreach and follow-up, works to meet and exceed sales goals, analyzes business performance, and plans vendor events and promotions. The role also partners with vendors and store leadership and oversees merchandising, stock presentation, hygiene, and team performance to maintain a polished brand experience. The Counter Manager sets a positive example for the team, prepares the counter for customers, reviews sales goals, and stays informed about product launches, best-sellers, and beauty trends. On the sales floor, the manager welcomes customers, supports relationship-building, maintains clean and stocked testers and current displays, coaches the team on loyalty benefits, and helps ensure customers receive attentive service. The role requires collaboration, dependable attendance, flexibility, and the ability to manage competing priorities in a fast-paced environment. Full-time colleagues are typically scheduled for 30 or more hours per week; hours depend on business needs and colleague availability.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules/procedures in English.
Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
Flexibility, sound judgment, and passion for the beauty industry.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience preferred.

Responsibilities

Lead a team of Beauty Advisors and manage all aspects of the assigned cosmetics brand counter.
Deliver personalized customer consultations, expert product knowledge, and product application.
Build client relationships and develop a loyal customer base through outreach and follow-up.
Review daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow the business and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, tester cleanliness, stock replenishment, signage, and displays.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about new launches, best-sellers, and beauty trends to support team education.
Coach the team on service, loyalty benefits, and sales goals.
Maintain a polished, organized, and welcoming counter and support merchandising updates.
Demonstrate collaboration, honesty, and care when working with colleagues.
Meet and exceed sales goals and contribute to individual and store results.

Benefits

Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal/financial advice.