Beauty Counter Manager - Chantecaille - Valley Fair

Nordstrom•San Jose, CA

About The Position

The Beauty Counter Manager at Nordstrom’s Beauty Department plays a dual role as salesperson and teacher, creating personalized beauty experiences and maximizing sales for the assigned beauty brand. The role suits a results-oriented person who thrives in commissioned sales, follows beauty trends, and can build a customer following both in-store and digitally. The manager provides makeup applications and skincare analyses, recommends products based on customers’ beauty goals, and helps create a welcoming, inclusive environment. They pursue sales goals using in-store and digital tools, manage vendor events and promotions, maintain vendor relationships, keep the department organized and customer-ready, stay current through training, and support transactions and Nordstrom Rewards enrollment. The position requires continuous movement and handling merchandise during shifts, including lifting items weighing up to 10 pounds regularly and up to 25 pounds occasionally. The posted pay range is $28.50–$29.65 per hour. Beauty and Men’s Fragrance sales roles typically receive 3% commission. The position may also be eligible for performance-based incentives or bonuses. Nordstrom lists medical, vision, dental, retirement, paid time away, life insurance, disability, merchandise discounts, and EAP resources among its benefits; eligibility requirements may apply.

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare.
Ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment.
Empathy and respect for all customers, and ability to provide a supportive environment during makeup and skincare application.
Strong multitasking, organization, and follow-through skills.
Drive to achieve sales goals and interest in using networking and technology.
Ability to work a flexible schedule based on business needs, including evenings and weekends.
High level of ownership, accountability, and initiative.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
Collaborate with team members to create a welcoming and inclusive environment for all customers.
Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
Manage the scheduling and execution of vendor events and promotions.
Build and maintain vendor relationships to maximize business results.
Keep the department organized, clean, and customer-ready.
Keep current on beauty trends, products, and industry knowledge through training provided by Nordstrom and luxury brand partners.
Manage sales, refunds, and exchanges, and build customer loyalty by opening Nordstrom Rewards program accounts.