Beauty Sales - Estée Lauder - Valley Fair

Nordstrom•San Jose, CA

1d•$26 - $27

About The Position

As a member of Nordstrom’s Beauty Department and beauty community, you will create personalized beauty experiences, engage customers to understand their needs, and maximize sales for on-trend and luxury beauty brands. You will help customers with makeup and skincare, build customer relationships in-store and digitally, and contribute to a passionate, welcoming, and inclusive team. The role includes sales, customer service, product knowledge, event support, and maintaining a customer-ready department. The listed pay range is $25.65–$26.65 per hour. Beauty sales roles typically receive 3% commission. The position may also be eligible for performance-based incentives or bonuses. Nordstrom offers benefits to support employees and their families, subject to eligibility requirements.

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare.
Ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment.
Empathy and respect for all customers, providing a supportive environment during makeup and skincare application.
Strong multitasking, organization, and follow-through skills.
Drive to achieve sales goals and interest in using networking and technology.
Ability to work a flexible schedule based on business needs, including evenings and weekends.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting them above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally lift items weighing up to 25 pounds.

Responsibilities

Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
Collaborate with team members to create a welcoming and inclusive environment for all customers.
Set and achieve in-store and digital sales goals, using selling tools including text and social media.
Book appointments and drive sales for in-store Beauty events and services.
Maintain department organization and cleanliness so it is customer-ready.
Keep up with beauty trends, products, and industry knowledge through training provided by Nordstrom and brand partners.
Manage sales, refunds, and exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts.