Beauty Counter Manager - Valley Fair

Nordstrom•San Jose, CA

20h

About The Position

Nordstrom is hiring Beauty Counter Managers for luxury beauty brands including Chantecaille, Christian Louboutin, Estée Lauder, and La Prairie. In the Nordstrom Beauty Department, the role creates personalized beauty experiences and contributes to a passionate team. The Beauty Counter Manager combines sales and education, maximizing sales for an assigned brand. The position suits results-oriented candidates who thrive in commissioned sales, follow beauty trends, and can build a customer following both in-store and digitally. The role involves makeup applications and skincare analyses, product recommendations, sales and customer-loyalty activities, and management of vendor events and promotions. Employees maintain vendor relationships and keep the department organized and customer-ready while developing product and industry knowledge through training. The position requires continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching. It also involves frequent hand use for grasping, fine manipulation, pushing, and pulling; handling bulky or awkward items and reaching to lift items overhead; regularly lifting up to 10 pounds and occasionally up to 25 pounds. The stated hourly pay range is $28.50–$29.65. Commission for Beauty and Men’s Fragrance sales roles is typically 3%. The position may also be eligible for performance-based incentives or bonuses. Nordstrom offers benefits that may include medical, vision, dental, retirement, paid time away, life and disability insurance, merchandise discounts, EAP resources, PTO accruals, and holidays. Eligibility requirements may apply.

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare.
Ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment.
Empathy and respect for all customers, providing a supportive environment during makeup and skincare applications.
Strong multitasking, organization, and follow-through skills.
Drive to achieve sales goals and interest in using networking and technology.
Ability to work a flexible schedule based on business needs, including evenings and weekends.
High level of ownership, accountability, and initiative.
Ability to meet the physical demands of the role, including continuous movement for 6–8 hours per shift and lifting items regularly up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
Collaborate with team members to create a welcoming and inclusive environment for customers.
Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
Manage the scheduling and execution of vendor events and promotions.
Build and maintain strong vendor relationships to maximize business results.
Keep the department organized, clean, and customer-ready.
Keep up with beauty trends, products, and industry knowledge through training provided by Nordstrom and luxury brand partners.
Manage sales, refunds, and exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts.