Beauty Counter Manager - Estée Lauder - Valley Fair

Nordstrom•San Jose, CA

1d•Onsite

About The Position

The Beauty Counter Manager at Nordstrom’s Beauty Department creates personalized beauty experiences and maximizes sales for an assigned beauty brand. The role combines selling and teaching, serving customers in store and digitally, and working with a team to create an inclusive and welcoming environment. The position involves makeup applications, skincare analyses, product recommendations, sales goal achievement, vendor event coordination, relationship building, department upkeep, and customer loyalty development. Employees receive training from Nordstrom and luxury brand partners to stay current on beauty trends, products, and industry knowledge.

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare.
Ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment.
Empathy and respect for all customers, providing a supportive environment during makeup and skincare applications.
Strong multitasking, organization, and follow-through skills.
Drive to achieve sales goals and interest in using networking and technology.
Ability to work a flexible schedule based on business needs, including evenings and weekends.
High level of ownership, accountability, and initiative.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching for and lifting them above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
Collaborate with team members to create a welcoming and inclusive environment for all customers.
Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
Manage the scheduling and execution of vendor events and promotions.
Build and maintain strong vendor relationships to maximize business results.
Keep the department organized, clean, and customer-ready.
Keep up with beauty trends, products, and industry knowledge through training provided by Nordstrom and luxury brand partners.
Manage sales, refunds, and exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts.