Beauty Counter Manager - Estee Lauder, Fashion Valley - Full Time

Macy's•San Diego, CA

About The Position

Macy’s is seeking a Beauty Counter Manager to lead a team of Beauty Advisors and manage all aspects of a specific cosmetics brand. The role combines team leadership, customer engagement, personalized consultations, expert product application, and product knowledge to provide a polished brand experience and build lasting customer relationships. The manager develops clients through outreach and follow-up, meets and exceeds sales goals, reviews business performance, and implements strategies to improve results. The role also includes planning and executing vendor events and promotions, maintaining stock presentation and hygiene, coaching team performance, and partnering with vendors and store leadership. The position requires regular availability across days, evenings, weekends, and holidays, as well as dependable attendance and punctuality. Full-time colleagues are typically scheduled for 30 or more hours per week; actual hours depend on business needs and colleague availability.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
Flexibility, sound judgment, and a passion for the beauty industry.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

Relevant retail, beauty, or leadership experience of 3–5 years is preferred.

Responsibilities

Lead a team of Beauty Advisors and manage all aspects of a specific cosmetics brand.
Deliver exceptional customer service through personalized consultations, expert product knowledge, and product application.
Build lasting client relationships and develop a loyal customer base through outreach and follow-up.
Review daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow the business and improve results.
Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, tester upkeep, current signage and pricing, and stock replenishment.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about new launches, best-sellers, and beauty trends to support team education.
Coach the team, support colleagues, and help achieve individual and store results.
Maintain a polished, organized, welcoming counter and support merchandising updates.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.