Beauty Counter Manager - Estee Lauder, Temecula Promenade - Full Time
About The Position
The Beauty Counter Manager leads a team of Beauty Advisors and manages the Estee Lauder cosmetics brand counter. The role combines team leadership, customer engagement, sales performance, and brand presentation. The manager delivers personalized consultations and product application, develops lasting customer relationships through outreach and follow-up, and helps the team provide consistent, polished service. The manager reviews business performance and sales results, implements strategies to grow the business, and plans and executes in-store and vendor-led events and promotions. The role also involves maintaining merchandising, hygiene, and stock standards; supporting team education on product launches and beauty trends; and collaborating with vendors, personal stylists, and store leadership. The position requires flexibility and dependable attendance, including availability for days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week, subject to business needs and availability.
Requirements
- Must be able to understand and communicate effectively with customers, co-workers, and supervisors.
- Must be able to read and understand employment policies and safety rules and procedures in English.
- Must have flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Must be able to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Must have close vision, color vision, depth perception, and focus adjustment.
- Must frequently use computers and other technology, including handheld equipment and a cash register, and be able to process register transactions.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience.
- Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
- Flexibility, sound judgment, and a passion for the beauty industry.
Responsibilities
- Lead and support a team of Beauty Advisors while managing the cosmetics brand counter.
- Deliver customer service through personalized consultations, product knowledge, and expert product application.
- Develop client relationships through outreach, follow-up, and personalized service.
- Review sales results across daily, weekly, monthly, seasonal, and annual periods and implement strategies to grow the business and improve results.
- Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
- Maintain brand standards through merchandising, hygiene, tester upkeep, current signage and pricing, and stock replenishment.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Collaborate with vendors, personal stylists, and store leadership.
- Resolve customer concerns professionally and with a customer-first approach.
- Stay informed about product launches, best-sellers, and beauty trends to support team education.
- Coach the team, encourage collaboration, and support strong customer and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
