Beauty Counter Manager - Estee Lauder, Temecula Promenade - Full Time

Macy's•Temecula, CA

5d•Onsite

About The Position

The Beauty Counter Manager leads a team of Beauty Advisors and manages all aspects of a cosmetics brand at Macy’s. The role combines team leadership, customer service, product expertise, and business management to deliver personalized consultations and a polished brand experience. The manager builds customer relationships through outreach and follow-up, drives sales, analyzes business performance, and plans vendor events and promotions. The position also oversees merchandising, stock replenishment, hygiene standards, and team performance, while partnering with vendors and store leadership to improve business results. The manager sets a positive example for the team, prepares the counter for customers, reviews sales goals, and stays informed about new launches, top-performing products, and beauty trends. On the sales floor, the manager supports customers and colleagues, maintains clean and well-stocked testers and current displays, and coaches the team on loyalty benefits and customer service. Full-time colleagues are typically scheduled for 30 or more hours per week; actual hours depend on business needs and colleague availability.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Flexibility, sound judgment, strong attention to detail, and passion for the beauty industry.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience.

Responsibilities

Lead a team of Beauty Advisors and manage all aspects of a specific cosmetics brand.
Deliver exceptional customer service through personalized consultations and expert product knowledge.
Build lasting client relationships and develop a loyal customer base through outreach and follow-up.
Review and analyze daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow the business and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, and stock replenishment.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about new launches, best-sellers, and beauty trends to support team education.
Coach and support the team, model collaboration, and help achieve sales goals.
Keep the counter polished, organized, shoppable, and prepared to welcome customers.
Maintain clean and well-stocked testers, current signage and pricing, and displays that reflect brand standards.
Manage multiple priorities in a fast-paced environment with attention to detail.

Benefits

Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.