Estee Lauder Counter Manager - Full Time

Belk•Gallatin, TN

About The Position

The Beauty Counter Manager drives personal and team results within an assigned brand, building personalized client relationships and sharing enthusiasm for cosmetic, beauty, and fragrance trends. The role uses engaging selling behaviors and strategies to enhance the customer experience and executes promotions, special events, and customer outreach initiatives. It is an hourly position with monthly bonus eligibility, in a fast-paced commission environment. The manager leads and develops the team, drives sales and customer service, supports store fulfillment and merchandising, and maintains inventory accuracy, asset protection, and safety practices. The role also partners with store leaders to align schedules with business needs and adapts tactics as those needs change. The posting notes that its listed responsibilities and requirements are not all-inclusive and additional duties or qualifications may apply.

Requirements

At least 1 year of retail experience and a dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely, effective decisions that contribute to team and business success.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed, able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds.
Comfort assisting customers with makeup application and skincare services.
Maintain all required professional licenses and certifications, including any required state-specific demonstrator or cosmetology licenses.

Responsibilities

Take ownership and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Lead the team in delivering excellent customer service, driving sales, achieving goals, and executing promotions, special events, and customer outreach.
Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling strong performance and customer service behaviors.
Build personal and team product knowledge, suggestive selling behaviors, artistry skills, and expertise in beauty trends and industry tips.
Drive repeat client interactions by serving as a knowledgeable and trusted resource.
Support associate onboarding, teaching opportunities, and continued learning to enhance selling skills.
Connect with Beauty Advisors through team meetings and one-on-one touch bases to review goals and performance results.
Ensure associates understand available inventory and product assortment.
Use clienteling tools and technology to provide personalized omnichannel experiences.
Support store fulfillment by accurately and efficiently executing omni processes in designated areas.
Support merchandising, replenishment, recovery, and cleanliness to maintain visual merchandising and beauty hygiene standards.
Align presentations with vendor and company directives.
Partner with store leaders to ensure team schedules align with business needs, traffic plans, and event strategies.
Adapt tactics and priorities in response to changing business needs.
Lead shortage control and inventory accuracy in designated areas, including timely price changes, product transfers, and damaged-item processing.
Promote team knowledge of inventory management, asset protection procedures, and safety guidelines.
Maintain any required professional licenses and certifications, including applicable state-specific demonstrator or cosmetology licenses.