Estee Lauder Counter Manager - Full Time - Euless

Belk•Euless, TX

11d

About The Position

The Beauty Counter Manager drives personal and team results within an assigned brand, building personalized client relationships and sharing enthusiasm for cosmetic, beauty, and fragrance trends. The role uses engaging selling behaviors and strategies to enhance the customer experience and executes promotions, special events, and customer outreach initiatives. The position calls for a competitive drive and entrepreneurial confidence in a fast-paced commission environment. It is hourly, with eligibility for monthly bonuses.

Requirements

At least 1 year of retail experience and a dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely, effective decisions that contribute to team and business success.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed, with the ability to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to move regularly throughout store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and to lift, carry, and move at least 40 pounds.
Comfort with and enjoyment of assisting customers with makeup application and skincare services.
Must maintain all required professional licenses and certifications, including state-specific demonstrator or cosmetology licenses when required by applicable state and local regulatory boards.

Responsibilities

Take ownership and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Lead the team in customer service, sales, goal achievement, promotions, special events, and customer outreach.
Foster a positive store culture by sharing successes, celebrating associate achievements, and modeling behaviors that strengthen performance and customer service.
Develop personal and team product knowledge, suggestive selling, artistry skills, and expertise in industry tips and beauty trends.
Build repeat client interactions by serving as a knowledgeable and trusted resource.
Support associate onboarding and continued learning, and connect with Beauty Advisors in team meetings and one-on-one touch bases to review goals and performance.
Keep associates informed and confident about available inventory and product assortment.
Use clienteling tools and technology to provide personalized omnichannel experiences, and accurately and efficiently execute omni processes in designated areas.
Support merchandising, replenishment, recovery, and cleanliness while maintaining visual merchandising and beauty hygiene standards and following vendor and company directives.
Partner with store leaders on team schedules aligned with business needs, traffic plans, and event strategies.
Adapt tactics and shift focus as business needs change.
Lead shortage control and inventory accuracy in designated areas, including timely price changes, product transfers, and damaged-item processing.
Promote team knowledge of inventory management, asset protection procedures, and safety guidelines.