Beauty Counter Manager - Estee Lauder, Briarwood - Full Time

Macy's•Ann Arbor, MI

9h•$17 - $27

About The Position

As a Counter Manager, you will lead a team of Beauty Advisors and manage all aspects of a specific cosmetics brand. You will deliver personalized consultations, expert product application, and customer service tailored to each customer’s beauty and style preferences. You will build customer relationships through outreach and follow-up, motivate the team to achieve sales goals, and analyze business performance. The role also involves executing vendor events and promotions, partnering with vendors and store leadership, and overseeing stock presentation, hygiene, and team performance to maintain a polished brand experience. The position requires a customer-first, collaborative approach and the ability to manage competing priorities in a fast-paced retail environment. Counter Managers set a positive example for their team, maintain a welcoming and shoppable counter, stay current on product launches and beauty trends, and work toward individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week, with hours dependent on business needs and colleague availability.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience is preferred.

Responsibilities

Lead a team of Beauty Advisors and manage all aspects of a cosmetics brand.
Deliver exceptional customer service through personalized consultations and expert product knowledge.
Build lasting client relationships through outreach and follow-up.
Review and analyze daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow the business and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, and stock replenishment.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about new launches, best-sellers, and beauty trends to support team education.
Coach the team, encourage teamwork, and help achieve sales goals.
Keep the counter polished, organized, clean, well-stocked, and visually appealing.
Maintain current signage and pricing and ensure testers are clean and stocked.
Manage multiple priorities while demonstrating flexibility, sound judgment, attention to detail, and dependable attendance.
Support colleagues and model collaboration, honesty, and care.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice