Beauty Counter Manager - Estee Lauder, Briarwood - Full Time

Macy's•Ann Arbor, MI

About The Position

The Beauty Counter Manager leads a team of Beauty Advisors and manages all aspects of a specific cosmetics brand. The role combines leadership, customer engagement, personalized consultations, expert product application, and knowledge of customers’ beauty and style preferences to create an exceptional brand experience. The manager builds a loyal client base through outreach, follow-up, and personalized service; meets and exceeds sales goals; analyzes business performance; and plans and executes vendor events and promotions. The position also partners with vendors and store leadership, oversees stock presentation and replenishment, maintains hygiene and merchandising standards, and supports team performance and development. The Counter Manager sets a positive example, prepares the counter for customers, reviews sales goals, and stays informed about product launches, best-sellers, and beauty trends. On the sales floor, the manager models hospitality and relationship-building, maintains clean and stocked testers and current signage and pricing, and supports merchandising updates. The manager coaches the team on loyalty benefits and customer service, collaborates with colleagues, and works to improve individual and store results. This role requires flexible availability, including days, evenings, weekends, and holidays, as well as regular and dependable attendance and punctuality. Full-time colleagues are typically scheduled for 30 or more hours per week, depending on business needs and colleague availability.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Flexibility, sound judgment, strong attention to detail, and a passion for the beauty industry.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience preferred.

Responsibilities

Lead a team of Beauty Advisors and manage all aspects of a specific cosmetics brand.
Deliver exceptional customer service through personalized consultations, expert product knowledge, and product application.
Build lasting client relationships and drive client development through outreach and follow-up.
Review and analyze daily, weekly, monthly, seasonal, and annual sales results, and implement strategies to grow the business and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, and stock replenishment.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about product launches, best-sellers, and beauty trends to support team education.
Keep the counter polished, organized, shoppable, and prepared to welcome customers.
Coach the team on loyalty benefits and help ensure customers have what they need and receive a sincere, personalized farewell.
Manage multiple priorities in a fast-paced environment with attention to detail.
Model collaboration, honesty, care, and continuous improvement while working toward individual and store results.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal/financial advice.