Beauty Advisor - Lancome, Westfield Valley Fair - Full Time

Macy's • Santa Clara, CA

4d

About The Position

As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted expert who helps customers with beauty products and creates personalized, inspiring shopping experiences. You provide product advice and demonstrations, tailored consultations that may include makeup application and skincare recommendations, and guidance on current trends and new products. You build lasting customer relationships through follow-up, virtual outreach, and personalized service while working to exceed customer expectations and achieve sales goals.

You help prepare and maintain an organized, shoppable sales floor, stay informed about sales goals, new arrivals, best sellers, trends, and promotions, and support customers with friendly, personal service. You maintain counters, refresh signage and pricing, assist with merchandise moves, promote loyalty benefits, and collaborate with colleagues to deliver strong customer and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• At least 1 year of customer service or selling experience.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to use point-of-sale technology and digital tools, including register transactions.

Responsibilities

• Deliver personalized beauty experiences by building customer relationships, identifying customer needs, demonstrating product application, and explaining beauty products and their benefits.
• Provide beauty advice and tailored consultations, including makeup application and skincare recommendations where appropriate.
• Build and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service.
• Meet and surpass sales goals through exceptional service and product knowledge.
• Acquire new customers by opening credit accounts and sharing loyalty program benefits.
• Use clienteling tools to promote offers and product launches, participate in sales events, and keep current through training and vendor education.
• Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
• Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
• Review sales goals, new arrivals, best sellers, trends, and promotions to prepare for customer interactions.
• Collaborate with and support colleagues to serve customers and achieve individual and store results.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed