Beauty Counter Manager - Kiko Milano, South Coast Plaza - Full Time

Macy's•Costa Mesa, CA

4d•Onsite

About The Position

The Beauty Counter Manager leads a team of Beauty Advisors and manages all aspects of a specific cosmetics brand. The role combines team leadership, customer engagement, beauty consultations, and product application to deliver personalized service and build long-lasting customer relationships. The Counter Manager develops a loyal client base through outreach and follow-up, works to meet and exceed sales goals, reviews business performance, and implements strategies to improve results. The position also involves planning and executing vendor events and promotions, collaborating with vendors and store leadership, and overseeing merchandising, stock presentation, hygiene, and team performance to maintain a polished brand experience. The Counter Manager sets a positive example for the team, stays informed about product launches and beauty trends, maintains a welcoming and shoppable counter, and coaches colleagues on customer service and loyalty benefits. Full-time colleagues are typically scheduled for 30 or more hours per week, though hours depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays, as well as regular and dependable attendance and punctuality.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
Flexibility, sound judgment, and a passion for the beauty industry.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience preferred.

Responsibilities

Lead a team of Beauty Advisors and manage all aspects of the assigned cosmetics brand.
Deliver exceptional customer service through personalized consultations, expert product knowledge, and product application.
Build lasting client relationships and develop clientele through outreach and follow-up.
Review daily, weekly, monthly, seasonal, and annual sales performance and implement strategies to grow the business and improve results.
Plan and execute in-store and vendor-led events to drive customer traffic and engagement.
Maintain brand standards through merchandising, hygiene, stock replenishment, and polished displays.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize business outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about new launches, best-sellers, and beauty trends to support team education.
Coach the team on service expectations, loyalty benefits, and customer engagement.
Maintain a welcoming, organized, and shoppable counter, including clean and stocked testers and current signage and pricing.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice