Brand Ambassador (Full time, South Coast Plaza)

Diptyque•Costa Mesa, CA

3d•Onsite

About The Position

As a Brand Ambassador for Diptyque Distribution LLC., you will represent the luxury fragrance and home goods brand, embodying its elegance and storytelling. You will engage customers, share the story of Diptyque products, and drive sales through exceptional service and brand expertise. The role includes personalized customer consultations, product education, meeting sales targets, maintaining visual merchandising standards, assisting with inventory, processing transactions, gathering customer insights, participating in events and training, and building customer relationships.

Requirements

Proven experience in luxury retail, sales, or customer service; preferably in beauty, fragrance, or home goods.
Exceptional interpersonal and communication skills, with the ability to connect with diverse clientele.
Genuine passion for luxury products and understanding of the Diptyque brand aesthetic.
Strong sales acumen and a results-oriented mindset.
Ability to work flexible hours, including weekends, evenings, and holidays.
Excellent presentation and grooming standards.
Proficiency in English.
High school diploma or equivalent.
Ability to stand for extended periods and lift up to 20 pounds.

Nice To Haves

Additional language skills.
A college degree.

Responsibilities

Represent Diptyque professionally and enthusiastically, reflecting the brand's image and values.
Engage customers through personalized consultations and an immersive brand experience.
Educate customers about Diptyque's product range, ingredients, history, and unique selling propositions.
Achieve individual and team sales targets through proactive interaction and upselling and cross-selling.
Maintain visual merchandising standards and display products according to brand guidelines.
Assist with inventory management, including receiving, stocking, and organizing products.
Process sales transactions accurately and efficiently using POS systems.
Gather customer feedback and market insights and communicate them to management.
Participate in special events, promotions, and training sessions as required.
Build and maintain customer relationships to foster brand loyalty.
Perform other tasks assigned by a manager.