Brand Ambassador (Full time, South Coast Plaza)

Diptyque Paris•Costa Mesa, CA

About The Position

As a Brand Ambassador for Diptyque Distribution LLC., you will represent the luxury fragrance and home goods brand, embodying its elegance and storytelling. You will engage customers, share the distinctive story of Diptyque products, and drive sales through excellent service and brand expertise. The role includes customer consultations, product education, sales, visual merchandising, inventory support, transaction processing, and participation in events and training. The position is full-time at South Coast Plaza.

Requirements

Proven experience in luxury retail, sales, or customer service; experience in beauty, fragrance, or home goods is preferred.
Exceptional interpersonal and communication skills and an ability to connect with diverse clientele.
Genuine passion for luxury products and understanding of the Diptyque brand aesthetic.
Strong sales acumen and a results-oriented mindset.
Ability to work flexible hours, including weekends, evenings, and holidays.
Excellent presentation and grooming standards.
Proficiency in English.
High school diploma or equivalent.
Ability to stand for extended periods and lift up to 20 pounds.

Nice To Haves

Experience in beauty, fragrance, or home goods.
Additional language skills.
College degree.

Responsibilities

Represent Diptyque professionally and enthusiastically, reflecting the brand’s image and values.
Engage customers through personalized consultations and an immersive brand experience.
Educate customers about Diptyque products, ingredients, history, and unique selling propositions.
Meet individual and team sales targets through proactive customer engagement and upselling or cross-selling.
Maintain visual merchandising standards and display products according to brand guidelines.
Assist with inventory management, including receiving, stocking, and organizing products.
Process sales transactions accurately and efficiently using POS systems.
Gather customer feedback and market insights and communicate them to management.
Participate in special events, promotions, and training sessions as required.
Build and maintain customer relationships to foster brand loyalty.
Perform other tasks assigned by a manager.