Beauty Counter Manager - Kiko Milano, South Coast Plaza - Full Time
About The Position
The Beauty Counter Manager leads a team of Beauty Advisors and manages all aspects of a specific cosmetics brand. The role combines team leadership, customer engagement, and business management to provide personalized consultations, expert product application, and service tailored to customers’ beauty and style preferences. The manager builds customer loyalty through outreach, follow-up, and consistent personalized service while inspiring the team to achieve sales goals and elevate the customer experience. The position includes analyzing business performance, planning and executing vendor events and promotions, and partnering with vendors and store leadership to grow the business. The manager oversees stock presentation, merchandising, hygiene standards, replenishment, and team performance to maintain a polished brand experience. Counter Managers model warm, collaborative service, keep the counter organized and prepared, stay current on launches and beauty trends, coach the team on loyalty benefits, and help deliver individual and store results. This is a full-time role at Macy’s, managing the Kiko Milano cosmetics counter at South Coast Plaza. Full-time colleagues are typically scheduled for 30 or more hours per week, subject to business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays.
Requirements
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to manage multiple priorities in a fast-paced environment with attention to detail.
- Ability to demonstrate flexibility, sound judgment, and a passion for the beauty industry.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience is preferred.
Responsibilities
- Lead and coach a team of Beauty Advisors while managing all aspects of a cosmetics brand counter.
- Deliver exceptional customer service through personalized consultations, expert product knowledge, and product application.
- Build lasting client relationships and develop clientele through outreach and follow-up.
- Review and analyze daily, weekly, monthly, seasonal, and annual sales results; implement strategies to grow the business and improve results.
- Meet and exceed sales goals and support individual and store performance.
- Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
- Maintain brand standards through merchandising, clean and well-stocked testers, current signage and pricing, hygiene, and stock replenishment.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Collaborate with vendors, personal stylists, colleagues, and store leadership to optimize outcomes.
- Resolve customer concerns professionally and with a customer-first approach.
- Stay informed about new launches, best-sellers, and beauty trends, and support team education.
- Maintain an organized, polished, and welcoming counter and support merchandising updates.
- Model collaboration, honesty, care, punctuality, and dependable attendance.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
