Store Manager (South Coast Plaza)

Moncler Group•Costa Mesa, CA

1d•Onsite

About The Position

The Store Manager is the commercial and cultural leader of Moncler’s South Coast Plaza boutique, accountable for business performance, exceptional client experiences, operational excellence, and development of a high-performing team. The boutique serves a diverse local, domestic, and international clientele. The Store Manager understands the luxury retail market, turns business insights into clear action plans, and creates an environment where clients and employees feel welcomed, engaged, and inspired. The role partners closely with Regional Leadership and cross-functional teams to execute company priorities, develop talent, and represent the Moncler brand inside and outside the boutique. The Store Manager leads store performance and business strategy; champions personalized luxury client experiences and relationship development; recruits, coaches, and develops the team; and ensures consistent operational and presentation standards. The role also collaborates across regional and functional partners to advance store priorities and performs additional responsibilities as assigned in support of evolving business needs.

Requirements

Minimum of five years of progressive luxury retail leadership experience, including experience managing a high-volume store or comparable business.
Demonstrated ability to lead and develop high-performing teams while fostering accountability and inclusion.
Strong commercial acumen and ability to interpret KPIs, financial information, and client insights to drive profitable growth.
Expertise in luxury client experience, clienteling, CRM, and relationship development.
Strong operational judgment across merchandising, inventory, compliance, asset protection, payroll, and scheduling.
Excellent communication, collaboration, and problem-solving skills, with ability to influence across levels and functions.
Adaptability, entrepreneurial approach, and results orientation; ability to thrive in a fast-paced destination retail environment.
Proficiency in Microsoft Office Suite, POS, CRM, inventory management, and other retail technology systems.
Ability to work a flexible retail schedule, including evenings, weekends, holidays, and peak business periods.

Nice To Haves

Bachelor’s degree preferred; relevant experience accepted in lieu of a degree.

Responsibilities

Lead overall store performance, achieving sales, profitability, productivity, client development, and operational objectives.
Develop and execute store-specific business strategies with Regional Leadership, translating company priorities into action plans.
Analyze KPIs, traffic, inventory performance, client trends, and market opportunities to identify actions that drive sustainable results.
Drive continuous improvement in sales, conversion, UPT, CRM capture, productivity, repurchase rate, and inventory productivity.
Manage store expenses, payroll, and scheduling to maximize productivity and profitability.
Champion the Moncler Client Promise and ensure the team delivers exceptional, personalized luxury experiences.
Maintain a visible sales-floor presence, coach in the moment, and engage directly with clients and VICs through Client Experience Management.
Build a culture of clienteling, networking, CRM excellence, and long-term relationship development.
Partner with Client Relations and cross-functional teams on events and activations that strengthen client engagement and brand awareness.
Resolve escalated client situations professionally and empathetically, using sound judgment and protecting the relationship.
Lead, inspire, coach, and develop the store team, fostering accountability, collaboration, inclusion, and excellence.
Recruit, onboard, develop, and retain luxury retail talent, while building internal and external talent pipelines.
Set clear expectations and provide timely, specific, actionable feedback through coaching, performance conversations, and development planning.
Build bench strength through succession planning and deliberate development of future leaders.
Lead daily briefings and team meetings that reinforce business priorities, product knowledge, company values, and recognition.
Ensure execution of company policies, procedures, and standards for scheduling, payroll, inventory, cash handling, shipping and receiving, loss prevention, compliance, and after-sales service.
Partner with Visual Merchandising to maintain presentation standards reflecting Moncler’s global brand image.
Safeguard company assets through operational controls and partnership with Operations and Asset Protection.
Evaluate store processes and identify improvements to efficiency, inventory accuracy, productivity, and client experience.
Support product launches, leadership visits, special projects, and regional priorities.
Partner with Regional Leadership, Human Resources, Retail Training, Operations, Merchandising, Planning, Visual Merchandising, Client Relations, Asset Protection, and Finance to drive store priorities.
Collaborate with Merchandising and Planning to optimize assortment, replenishment, inventory productivity, and commercial opportunities.
Represent Moncler as an ambassador and build relevant relationships in the local luxury retail and business community.
Demonstrate Moncler’s values, professionalism, integrity, managerial courage, and commitment to excellence.
Perform additional responsibilities as assigned in support of evolving business needs.