Beauty Counter Manager - La Prairie - Easton Town Center

Nordstrom•Columbus, OH

11d

About The Position

The Beauty Counter Manager at Nordstrom’s Beauty Department serves as both a salesperson and teacher, creating personalized beauty experiences and maximizing sales for the assigned luxury beauty brand. The role focuses on customer service, beauty expertise, sales performance, customer loyalty, and building a customer following in-store and digitally. The manager works with team members and vendor partners to maintain an inclusive, welcoming, and customer-ready department. The listed pay range is $21.70–$22.60 per hour, and the position may be eligible for performance-based incentives or bonuses. Beauty sales roles typically receive 3% commission.

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare.
Ability to connect with customers, handle customer concerns proactively, and contribute to a positive team environment.
Empathy and respect for all customers, providing a supportive environment during makeup and skincare application.
Strong multitasking, organization, and follow-through skills.
Drive to achieve sales goals and interest in using networking and technology.
Ability to work a flexible schedule based on business needs, including evenings and weekends.
High level of ownership, accountability, and initiative.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky or awkwardly shaped merchandise, reach for and lift items above the head, regularly lift up to 10 pounds, and occasionally lift up to 25 pounds.

Responsibilities

Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
Collaborate with team members to create a welcoming and inclusive environment for customers.
Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
Manage the scheduling and execution of vendor events and promotions.
Build and maintain vendor relationships to maximize business results.
Keep the department organized, clean, and customer-ready.
Keep current with beauty trends, products, and industry knowledge through Nordstrom and luxury brand partner trainings.
Manage sales, refunds, and exchanges, and build customer loyalty by opening Nordstrom Rewards program accounts.
Proactively address customer concerns and contribute to a positive team environment.