Beauty Counter Manager - La Mer - Irvine Spectrum Center

Nordstrom•Irvine, CA

2d•$27 - $28•Onsite

About The Position

The Beauty Counter Manager works in Nordstrom’s Beauty Department, creating personalized beauty experiences for customers while maximizing sales for the assigned beauty brand. The role combines selling and teaching, and is suited to someone who enjoys beauty trends and building a customer following in person and digitally. The manager provides makeup applications and skincare analyses, recommends products based on customer goals, and uses in-store and digital selling tools to achieve sales goals. The position also manages vendor events and promotions, maintains vendor relationships, keeps the department organized and clean, develops product knowledge through training, and handles sales, refunds, exchanges, and Nordstrom Rewards account openings. The role requires a flexible schedule based on business needs, including evenings and weekends.

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare.
Ability to connect with customers, proactively handle concerns, and contribute to a positive team environment.
Empathy and respect for customers, providing a supportive environment during makeup and skincare applications.
Strong multitasking, organization, and follow-through skills.
Drive to achieve sales goals and interest in using networking and technology.
Ability to work a flexible schedule based on business needs, including evenings and weekends.
High level of ownership, accountability, and initiative.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
Collaborate with team members to create a welcoming and inclusive environment for customers.
Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
Manage the scheduling and execution of vendor events and promotions.
Build and maintain vendor relationships to maximize business results.
Keep the department organized, clean, and customer-ready.
Keep up with beauty trends, products, and industry knowledge through training from Nordstrom and luxury brand partners.
Manage sales, refunds, and exchanges, and build customer loyalty by opening Nordstrom Rewards program accounts.