About The Position

In Nordstrom’s Beauty Department, this role creates personalized beauty experiences for customers while contributing to a passionate team. The employee engages customers to understand their needs and maximize sales of on-trend and luxury beauty brands. The role calls for enthusiasm for beauty trends, makeup, and skincare, as well as the ability to build a customer following both in-store and digitally. The position includes providing beauty services and product recommendations, meeting in-store and digital sales goals, supporting department events, maintaining an organized and customer-ready department, keeping current with beauty knowledge through training, and building customer loyalty. Work schedules are flexible based on business needs and include evenings and weekends. The role involves continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching. Employees frequently use their hands for grasping and fine manipulation, handle bulky or awkward merchandise, and may reach above their heads to lift items. They regularly lift up to 10 pounds and occasionally lift up to 25 pounds. The listed pay range is $19.50–$20.30 per hour. Beauty and Men’s Fragrance sales roles typically receive 3% commission. The position may also be eligible for performance-based incentives or bonuses. Benefits include medical, vision, dental, retirement, paid time away, life insurance, disability coverage, merchandise discounts, and EAP resources; eligibility may depend on location, job level, classification, and length of employment.

Requirements

  • Passion for customer service and beauty, including trends, makeup application, and skincare.
  • Ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment.
  • Empathy and respect for all customers, including providing a supportive environment during makeup and skincare applications.
  • Strong multitasking, organization, and follow-through skills.
  • Drive to achieve sales goals and interest in using networking and technology.
  • Ability to work a flexible schedule based on business needs, including evenings and weekends.

Responsibilities

  • Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
  • Collaborate with team members to create a welcoming and inclusive environment for customers.
  • Set and achieve sales goals for in-store and digital selling using selling tools, including text and social media.
  • Book appointments and drive sales for in-store Beauty events and services.
  • Keep the department organized, clean, and customer-ready.
  • Stay current on beauty trends, products, and industry knowledge through training provided by Nordstrom and brand partners.
  • Manage sales, refunds, and exchanges, and build customer loyalty by opening new Nordstrom Rewards accounts.

Benefits

  • Medical, vision, and dental coverage
  • Retirement benefits
  • Paid time away and PTO accruals
  • Life insurance
  • Disability coverage
  • Merchandise discount
  • EAP resources
  • Holidays
  • Potential performance-based incentives or bonuses
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