Beauty Counter Manager - Clinique, Millenia - Full Time

Macy's•Orlando, FL

12d•$17 - $28•Onsite

About The Position

As a Counter Manager, you will lead a team of Beauty Advisors and manage all aspects of a specific cosmetics brand. The role combines leadership, creativity, and customer engagement, providing personalized consultations, expert product application, and service tailored to customers’ beauty and style preferences. You will foster teamwork, sales growth, and meaningful customer relationships through client outreach, follow-up, and personalized service. You will meet and exceed sales goals, analyze business performance, execute vendor events and promotions, and partner with vendors and store leadership to grow the business. You will also oversee stock presentation, hygiene standards, merchandising, and team performance to maintain a polished brand experience. The position involves setting a positive example for the team, preparing the counter for customers, reviewing sales goals and product updates, welcoming customers, maintaining clean and stocked testers and current signage, supporting merchandising, coaching the team on loyalty benefits, and collaborating with colleagues. Full-time colleagues are typically scheduled for 30 or more hours per week, depending on business needs and availability. The role requires flexible availability for days, evenings, weekends, and holidays.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience.

Responsibilities

Lead and inspire a team of Beauty Advisors while managing a specific cosmetics brand.
Deliver personalized consultations, expert product knowledge, and exceptional customer service.
Build lasting client relationships and develop clientele through outreach and follow-up.
Review and analyze daily, weekly, monthly, seasonal, and annual sales performance; implement strategies to grow the business and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, clean and stocked testers, current signage and pricing, and stock replenishment.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about launches, best-sellers, and beauty trends to support team education.
Coach the team, model collaboration and customer engagement, and support team performance.
Manage multiple priorities in a fast-paced environment with attention to detail.
Prepare the counter for customers, review daily sales goals, and maintain a polished, organized, welcoming space.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice