Clinique Counter Manager - Full Time

Belk•High Point, NC

13d

About The Position

The Clinique Counter Manager drives personal and team results for an assigned beauty brand. The role builds personalized client relationships and shares enthusiasm for cosmetic, beauty, and fragrance trends while using engaging selling behaviors to enhance the customer experience. The manager executes promotions, special events, and customer outreach in a fast-paced commission environment. This is an hourly position with monthly bonus eligibility. The role leads and supports Beauty Advisors, develops selling and product knowledge, supports store fulfillment and merchandising, and helps maintain inventory accuracy, asset protection, and safety standards. The manager partners with store leaders to align schedules with business needs and adapts priorities as circumstances change.

Requirements

At least 1 year of retail experience and dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely, effective decisions that contribute to team and business success.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, as well as lift, carry, and move at least 40 pounds.
Comfortable with and enjoy assisting customers with makeup application and skincare services.
Must maintain all required professional licenses and certifications, including any state-specific demonstrator or cosmetology licenses required by applicable state and local regulatory boards.

Responsibilities

Achieve store objectives and personal and store key metrics through ownership, accountability, and initiative.
Build relationships with team members, vendors, customers, and the community to create memorable store experiences.
Lead the team in providing excellent customer service, driving sales, achieving goals, and executing promotions, special events, and customer outreach.
Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling behaviors that strengthen performance and customer service.
Build personal and team product knowledge, suggestive selling behaviors, artistry skills, and expertise in industry tips and beauty trends.
Encourage repeat client interactions by serving as a knowledgeable and trusted resource.
Support onboarding, teaching opportunities, and associates’ continued learning to enhance selling skills.
Meet with Beauty Advisors in team meetings and one-on-one touch bases to review goals and performance results.
Ensure associates are informed and confident when discussing available inventory and assortment.
Use clienteling tools and technology to provide a personalized omnichannel experience.
Support store fulfillment in designated areas by accurately and efficiently executing omnichannel processes.
Support merchandising, product replenishment, recovery, and cleanliness, maintaining visual merchandising and beauty hygiene standards daily.
Align presentations with vendor and company directives.
Partner with store leaders to align team schedules with business needs, traffic plans, and event strategies.
Adapt tactics and priorities to changing circumstances and evolving business needs.
Lead shortage control and inventory accuracy in designated areas by timely execution of price changes, product transfers, and damaged-item processing.
Promote team knowledge of inventory management, asset protection procedures, and safety guidelines.