Beauty Counter Manager - Clinique, Dartmouth - Full Time

Macy's•Dartmouth, MA

6d•Onsite

About The Position

The Beauty Counter Manager leads a team of Beauty Advisors and manages all aspects of a specific cosmetics brand. The role combines team leadership, customer engagement, product knowledge, and sales management to deliver personalized consultations and expert product application. The manager builds lasting customer relationships through outreach, follow-up, and consistent service; meets and exceeds sales goals; analyzes business performance; and executes vendor events and promotions in partnership with vendors and store leadership. The position also oversees merchandising, stock presentation, hygiene standards, and team performance to maintain an exceptional brand experience. The Counter Manager sets a positive example for the team, reviews daily sales goals, stays informed about product launches, best-sellers, and beauty trends, and ensures the counter is organized and ready for customers. They coach colleagues on loyalty benefits, support merchandising updates, maintain clean and stocked testers and current signage and pricing, and foster collaboration and continuous improvement. Full-time colleagues are typically scheduled for 30 or more hours per week, with hours dependent on business needs and colleague availability.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
Flexibility, sound judgment, and a passion for the beauty industry.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

Experience in retail, beauty, or leadership (3–5 years preferred).

Responsibilities

Lead a team of Beauty Advisors and manage a cosmetics brand counter.
Deliver exceptional customer service through personalized consultations and expert product knowledge.
Build lasting client relationships and develop clientele through outreach and follow-up.
Review and analyze daily, weekly, monthly, seasonal, and annual sales results; implement strategies to grow the business and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, and stock replenishment.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about new launches, best-sellers, and beauty trends to support team education.
Coach and support team members, model collaboration, and help the team achieve sales and service goals.
Keep testers clean and stocked, signage and pricing current, and displays visually appealing.
Maintain regular, dependable attendance and punctuality.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.