Clinical Tech. (Medical Assistant)

Fast Pace Health•Ponchatoula, LA

15h

About The Position

Clinical Techs at Fast Pace Health provide clinical and administrative support for effective patient care under the direct supervision of a Provider, Nurse Practitioner, or Physician Assistant. They provide outstanding patient service, help maintain a compassionate and welcoming atmosphere, and respond quickly and accurately to changes in a patient's condition or response to treatment. The role also provides effective customer service to internal and external customers through in-depth knowledge and effective communication with team members. Clinical Techs prepare exam and treatment rooms, take vital signs, draw blood, administer injections, assist with lab testing and phlebotomy, support providers with minor procedures and physicals, and maintain treatment supplies and equipment. They observe patients, document and report changes in condition, complete patient charts, arrange referrals and pre-authorizations as directed, and assist patients using a Virtual Medicine Provider. The role also includes DOT, BAT, and drug-screen exams, telehealth chart preparation and follow-up, and clerical support such as patient check-in, insurance verification, scheduling, and telephone communications. The position requires compliance with company policies, Federal and State regulations, and health information privacy requirements such as HIPAA. Clinical Techs are expected to support a clean and professional clinic environment, maintain confidentiality, complete required compliance training, and uphold the company's values of teamwork, communication, empowerment, quality of care, and friendliness. Additional administration duties may include scheduling, ordering, and training, as assigned by the Clinic or Regional Director. Fast Pace Health describes itself as a growing company that provides support and mentoring, opportunities to develop clinical competencies and pursue a career path, and opportunities to participate in community events and outreach programs. The company offers competitive compensation and benefits including holiday pay, PTO, medical, dental, and vision coverage, and work-life balance.

Requirements

High school diploma or equivalent.
At least one year of experience as a Medical Assistant, EMT, or Paramedic is preferred, preferably in a clinic setting such as urgent care.
Current CPR license is specified for the Clinical Tech levels.
A current, active, verifiable license or certification in good standing is required where applicable.
TB and IV certification must be obtained within 60 days of employment and maintained during employment if applicable in the state.
Ability to meet the physical, sensory, cognitive, and environmental functions of the position.
Ability to comply with company policies, procedures, operating standards, and required compliance training.
Ability to maintain patient, employee, employer, and business confidentiality.

Nice To Haves

Graduate of an accredited Medical Assistant school is strongly preferred.
Clinic experience, preferably in urgent care.
Certified MA, EMT, or Paramedic credentials for the specified higher Clinical Tech levels.
Level 2: Certified MA, EMT, or Paramedic with current CPR and either four years of relevant experience plus two years of Fast Pace Clinical Tech experience, or six years of relevant experience.
Level 3: Certified MA, EMT, or Paramedic with current CPR and either six years of relevant experience plus two years of Fast Pace Clinical Tech experience, or eight years of relevant experience.
Level 4: Certified MA, EMT, or Paramedic with current CPR and either six years of relevant experience plus two years of Fast Pace Clinical Tech experience, or eight years of relevant experience.

Responsibilities

Fulfill the responsibilities of the Patient Care Specialist position described in its job description.
Maintain cordial relations and confidence with employees, clients, and customers, and communicate in ways that support positive working relationships.
Provide clinical and administrative support for the team and follow company policies, procedures, operating standards, and Core Values.
Ensure work complies with Federal and State regulations and requirements, including HIPAA and health information management practices.
Prepare exam and treatment rooms for patient intake.
Triage patients by checking vital signs, performing blood draws, and administering injections.
Observe patients, document and report changes in their conditions, including adverse reactions, and take necessary action.
Assist with lab testing and phlebotomy.
Assist providers in preparing for minor procedures and physicals.
Prepare and maintain supplies and equipment for treatment.
Assist patients using a Virtual Medicine Provider.
Complete patient charts accurately and promptly and forward charts as appropriate each day.
Arrange specialist referrals and obtain pre-authorizations when directed by the Provider.
Perform Federal and non-Federal DOT, BAT, and drug-screen exams.
Support the physical, sensory, cognitive, and environmental functions of the position as specified in the physical demands.
Promote and maintain confidentiality and complete mandatory compliance training.
Maintain office cleanliness and organization, including garbage removal and upkeep of desks, patient areas, and office spaces.
Perform other duties assigned by management.
Assist with patient check-in and collect and record demographic, insurance, and financial information accurately and professionally.
Verify insurance eligibility and communicate relevant payment policies and billing or collection processes.
Answer telephones, take messages, and return voicemails professionally.
Prepare patient charts through virtual patient communications, generally by phone or video conference.
Assist with patient follow-ups, including pharmacy requests, patient paperwork, scheduling, and clinical calls with patients or other facilities, including Fast Pace clinics.
Perform administration duties such as scheduling, ordering, and training, as assigned by the Clinic or Regional Director.