Clinical Tech. (Medical Assistant)

Fast Pace Health•Sevierville, TN

About The Position

Fast Pace Health Clinical Techs provide clinical and administrative support for patient care under the direct supervision of a Provider, Nurse Practitioner, or Physician Assistant. They deliver compassionate, responsive patient service and communicate effectively with team members while supporting a welcoming clinical environment. The role includes patient intake and triage, assisting providers with procedures, maintaining accurate patient charts, supporting laboratory testing and telehealth, and performing related administrative duties. Clinical Techs are also expected to follow company policies, regulatory requirements, compliance standards, and the company’s core values. The position may include duties associated with the Patient Care Specialist role, as detailed in that role’s job description. Additional administrative responsibilities may include scheduling, ordering, and training as assigned by the Clinic or Regional Director.

Requirements

High school diploma or equivalent.
At least one year of experience as a Medical Assistant, EMT, or Paramedic is preferred, preferably in a clinic or urgent care setting.
Current CPR license or certification as specified for the applicable level.
For Level 1, a high school diploma or equivalent and a current CPR license and/or at least one year of experience as a certified Medical Assistant or EMT/Paramedic; clinic experience, preferably urgent care, is preferred.
For Level 2, certification as a Medical Assistant, EMT, or Paramedic and a current CPR license, plus either four years of relevant experience and two years of Fast Pace Clinical Tech experience, or six years of relevant experience.
For Level 3, certification as a Medical Assistant, EMT, or Paramedic and a current CPR license, plus either six years of relevant experience and two years of Fast Pace Clinical Tech experience, or eight years of relevant experience.
For Level 4, certification as a Medical Assistant, EMT, or Paramedic and a current CPR license, plus either six years of relevant experience and two years of Fast Pace Clinical Tech experience, or eight years of relevant experience.
Any required license must be active, in good standing, and verifiable with the appropriate regulatory agency.
Obtain TB and IV certification within 60 days of employment and maintain them during employment if applicable in the state.
Ability to perform the physical, sensory, cognitive, and environmental functions specified for the position.

Nice To Haves

Graduation from an accredited Medical Assistant school is strongly preferred.
At least one year of experience as a Medical Assistant, EMT, or Paramedic in a clinic setting, preferably urgent care.

Responsibilities

Fulfill the responsibilities of the Patient Care Specialist position as detailed in its job description.
Provide clinical and administrative support for the care team and follow company policies and procedures.
Maintain respectful, friendly, and professional relationships with employees, patients, clients, and managers.
Follow company core values and applicable federal and state regulations, including requirements related to HIPAA and health information management.
Prepare examination and treatment rooms for patient intake.
Triage patients by checking vital signs and performing blood draws and injections.
Observe patients, document and report changes in their condition, and take necessary action in response to adverse reactions or treatment changes.
Assist with laboratory testing and phlebotomy.
Assist providers with preparation for minor procedures and physicals.
Prepare and maintain treatment supplies and equipment.
Assist patients using a Virtual Medicine Provider.
Complete patient charts accurately and promptly, and forward charts as appropriate each day.
Arrange specialist referrals and obtain pre-authorizations when directed by a provider.
Perform federal and non-federal DOT, BAT, and drug-screen examinations.
Maintain confidentiality and complete mandatory compliance training.
Help maintain the cleanliness and professional appearance of the office and clinic environment.
Perform other duties assigned by management.
Check in patients and obtain and record demographic, insurance, and financial information.
Verify insurance eligibility and communicate relevant payment policies and billing or collection processes.
Answer telephones, take messages, and return voicemails professionally.
Prepare patient charts through virtual patient communications, generally by phone or video conferencing.
Assist with patient follow-ups, including pharmacy requests, paperwork, scheduling, and clinical calls with patients or other facilities, including Fast Pace clinics.
Perform administrative duties such as scheduling, ordering, and training as assigned by the Clinic or Regional Director.