Clinical Tech. (Medical Assistant)

Fast Pace Health • Gallatin, TN

5d

About The Position

At Fast Pace Health, Clinical Techs provide clinical and administrative support essential to effective patient care under the direct supervision of a Provider, Nurse Practitioner, or Physician Assistant. They provide outstanding patient service in a compassionate and welcoming atmosphere and respond quickly and accurately to changes in a patient’s condition or response to treatment. The role also provides effective customer service to internal and external customers through strong knowledge and clear communication with team members.

Clinical Techs prepare patients, exam rooms, supplies, and equipment; assist providers with procedures and physicals; perform triage, vital signs, blood draws, injections, lab testing, phlebotomy, and drug-screen-related exams; document and maintain patient charts; and support referrals, pre-authorizations, and virtual medicine visits. The position also includes clerical and telehealth support, maintaining clinic cleanliness, following company policies and regulatory requirements, completing compliance training, and contributing to a positive team and patient experience. Additional administrative duties may include scheduling, ordering, and training as assigned.

Requirements

• High school diploma or its equivalent.
• For the basic requirements, at least one year of experience as a Medical Assistant, EMT, or Paramedic is preferred, preferably in a clinic setting and preferably urgent care.
• A current CPR license is required for the stated Clinical Tech levels.
• For Level 1, a high school diploma or equivalent, current CPR license, and/or at least one year of experience as a certified MA or EMT/Paramedic are specified; clinic experience, preferably urgent care, is preferred.
• For Level 2, certification as an MA, EMT, or Paramedic and current CPR license, plus either four years of relevant experience and two years of Fast Pace Clinical Tech experience, or six years of relevant experience.
• For Levels 3 and 4, certification as an MA, EMT, or Paramedic and current CPR license, plus either six years of relevant experience and two years of Fast Pace Clinical Tech experience, or eight years of relevant experience.
• A license or certification must be active, in good standing, and verifiable with the proper regulatory agency.
• TB and IV certification must be obtained within 60 days of employment and maintained during employment if applicable in the employee’s state.
• Ability to comply with company standards and embody the company’s stated core values of teamwork, communication, empowerment, quality of care, and friendliness.

Nice To Haves

• Graduation from an accredited Medical Assistant school is strongly preferred.
• At least one year of experience as an MA, EMT, or Paramedic in a clinic setting, preferably urgent care, is preferred.

Responsibilities

• Fulfill the responsibilities of the Patient Care Specialist position as detailed in its job description.
• Maintain friendly, cordial relations and confidence with employees, clients, and patients, and contribute to a positive work atmosphere.
• Provide clinical and administrative support to the team while following company policies, procedures, and standards of operation.
• Conduct work consistently with department expectations and applicable federal and state regulations, including HIPAA and health information management requirements.
• Prepare exam and treatment rooms for patient intake.
• Triage patients by checking vital signs, performing blood draws, and giving injections.
• Observe patients, document and report changes in their conditions, and take necessary action in response to changes or adverse reactions.
• Assist with laboratory testing and phlebotomy.
• Assist providers with preparation for minor procedures and physicals.
• Prepare and maintain treatment supplies and equipment.
• Assist patients using a Virtual Medicine Provider.
• Complete patient charts accurately and promptly, and forward charts as appropriate each day.
• Arrange specialist referrals and obtain pre-authorizations when directed by the Provider.
• Perform federal and non-federal DOT, BAT, and drug screen exams.
• Perform the physical, sensory, cognitive, and environmental functions specified for the position.
• Promote and maintain confidentiality of employee, employer, and business information.
• Complete mandatory compliance training.
• Maintain office cleanliness and organization, including garbage removal and upkeep of desks, patient areas, and office spaces, and assist teammates in maintaining a professional clinic environment.
• Perform other duties assigned by management.
• Check patients in and obtain and record demographic, insurance, and financial information accurately and professionally.
• Verify insurance eligibility and communicate relevant payment policies and billing and collection processes.
• Answer telephones, take messages, and return voicemails in a friendly and professional manner.
• Prepare patient charts through virtual patient communication, generally by phone or video conference.
• Assist with patient follow-ups, including pharmacy requests, patient paperwork, scheduling, and clinical calls with patients or other facilities, including Fast Pace clinics.
• Perform administrative duties such as scheduling, ordering, and training, and other duties assigned by the Clinic or Regional Director.

Benefits

• Competitive compensation.
• Holiday pay.
• Paid time off (PTO).
• Medical, dental, and vision benefits.
• Work-life balance.
• Support and mentoring, clinical competency development, and a potential career path.
• Opportunity to participate in community events and outreach programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED