Clinical Tech. (Medical Assistant)

Fast Pace Health•Dickson, TN

About The Position

Fast Pace Health Clinical Techs provide clinical and administrative support under the direct supervision of a Provider, Nurse Practitioner, or Physician Assistant. They help deliver effective patient care and customer service, maintain a compassionate and welcoming atmosphere, and respond quickly and accurately to changes in a patient’s condition or response to treatment. The role supports internal and external customers through strong knowledge and clear communication with team members. Clinical Techs prepare patients and exam rooms, take vitals, perform blood draws and injections, assist with lab testing and phlebotomy, and support providers with minor procedures and physicals. They observe and document patients’ conditions, maintain supplies and equipment, complete charts, coordinate referrals and pre-authorizations when directed, assist patients using a Virtual Medicine Provider, and conduct DOT, BAT, and drug-screen exams. The position also includes telehealth chart preparation and patient follow-up, as well as clerical work such as patient check-in, insurance and demographic information, telephone coverage, and scheduling. Employees are expected to comply with company procedures, applicable regulations, HIPAA-related requirements, and company values, and to help maintain a clean and professional clinic environment. Qualifications vary by level. The basic requirements include a high school diploma or equivalent and preferably at least one year of experience as an MA, EMT, or Paramedic, ideally in a clinic or urgent care setting. A current CPR license is required for the listed levels. Graduation from an accredited Medical Assistant school is strongly preferred, and applicable TB and IV certifications must be obtained within 60 days of employment and maintained. Higher levels require certification as an MA, EMT, or Paramedic and additional relevant experience, with specified Fast Pace Clinical Tech experience for some qualification paths. Additional administrative duties may include scheduling, ordering, and training.

Requirements

High school diploma or its equivalent.
At least one year of experience as a Medical Assistant, EMT, or Paramedic is preferred, ideally in a clinic setting and preferably urgent care.
Current CPR license is required for the listed qualification levels.
A current, active, good-standing, verifiable license or certification is required where applicable to the credential held.
Graduation from an accredited Medical Assistant school is strongly preferred.
TB and IV certification must be obtained within 60 days of employment and maintained during employment if applicable in the employee’s state.
Level 2: Certified MA, EMT, or Paramedic with current CPR and either four years of relevant experience plus two years of Fast Pace Clinical Tech experience, or six years of relevant experience.
Level 3: Certified MA, EMT, or Paramedic with current CPR and either six years of relevant experience plus two years of Fast Pace Clinical Tech experience, or eight years of relevant experience.
Level 4: Certified MA, EMT, or Paramedic with current CPR and either six years of relevant experience plus two years of Fast Pace Clinical Tech experience, or eight years of relevant experience.
Ability to perform the physical, sensory, cognitive, and environmental functions specified for the position.

Nice To Haves

At least one year of experience as a Medical Assistant, EMT, or Paramedic in a clinic setting, preferably urgent care.
Graduation from an accredited Medical Assistant school.
Level 1 qualification: high school diploma or equivalent with current CPR and/or at least one year of experience as a certified MA or EMT/Paramedic, preferably in a clinic setting such as urgent care.

Responsibilities

Fulfill the responsibilities of the Patient Care Specialist position described in its separate job description.
Maintain cordial, confident, and credible working relationships with employees, clients, and patients.
Provide clinical and administrative support to the team and follow company policies, procedures, and standards of operation.
Conduct work in accordance with company values, department expectations, and applicable federal and state regulations, including health information management requirements such as HIPAA.
Prepare examination and treatment rooms for patient intake.
Triage patients by checking vital signs and performing blood draws and injections.
Observe patients, document and report changes in their conditions, and take necessary action in response to adverse reactions or changes in treatment response.
Assist with laboratory testing and phlebotomy.
Assist providers with preparation for minor procedures and physical examinations.
Prepare and maintain supplies and equipment used for treatment.
Assist patients using a Virtual Medicine Provider.
Complete patient charts accurately and promptly, and forward charts as appropriate each day.
Arrange specialist referrals and obtain pre-authorizations when directed by the Provider.
Perform federal and non-federal DOT, BAT, and drug-screen examinations.
Maintain a positive and respectful work atmosphere through professional conduct and communication with customers, co-workers, and managers.
Protect employee, employer, and business confidentiality.
Complete mandatory compliance training and learn applicable company compliance requirements.
Help maintain office cleanliness and organization, including garbage removal and upkeep of desk, patient, and office spaces.
Perform other duties assigned by management.
Check patients in and obtain and record demographic, insurance, and financial information with care and attention to detail.
Verify insurance eligibility and communicate relevant payment policies and billing or collection processes.
Answer telephones, take messages, and return voicemails professionally and courteously.
Prepare patient charts through virtual patient communication, generally by phone or video conference.
Assist with patient follow-ups, including pharmacy requests, patient paperwork, scheduling, and clinical calls with patients or other facilities, including Fast Pace clinics.
Perform additional administrative duties such as scheduling, ordering, and training, as assigned by the Clinic or Regional Director.