Clinical Tech. (Medical Assistant)

Fast Pace Health•Memphis, TN

About The Position

At Fast Pace Health, Clinical Techs provide clinical and administrative support under the direct supervision of a Provider, Nurse Practitioner, or Physician Assistant. They deliver compassionate, responsive patient service and support effective patient care while communicating effectively with team members. The role includes clinical duties, patient and chart support, clerical work, and assistance with telehealth services. Additional administrative duties may include scheduling, ordering, and training, as assigned by the Clinic or Regional Director.

Requirements

High school diploma or equivalent.
At least one year of experience as a Medical Assistant, EMT, or Paramedic is listed as preferred, preferably in a clinic setting and ideally urgent care.
Current CPR license is required for the stated role levels.
For Level 2: Certified Medical Assistant, EMT, or Paramedic with current CPR and either four years of relevant experience plus two years of Fast Pace Clinical Tech experience, or six years of relevant experience.
For Level 3: Certified Medical Assistant, EMT, or Paramedic with current CPR and either six years of relevant experience plus two years of Fast Pace Clinical Tech experience, or eight years of relevant experience.
For Level 4: Certified Medical Assistant, EMT, or Paramedic with current CPR and either six years of relevant experience plus two years of Fast Pace Clinical Tech experience, or eight years of relevant experience.
Graduate of an accredited Medical Assistant school is strongly preferred; any license must be active, in good standing, and verifiable with the appropriate regulatory agency.
TB and IV certification must be obtained within 60 days of employment and maintained during employment if applicable in the state.
Able to perform the physical, sensory, cognitive, and environmental functions specified for the position.

Nice To Haves

At least one year of experience as a Medical Assistant, EMT, or Paramedic in a clinic setting, preferably urgent care.
Graduation from an accredited Medical Assistant school.
EMT or Paramedic qualification.

Responsibilities

Fulfill the responsibilities of the Patient Care Specialist position as detailed in its job description.
Maintain cordial relationships and confidence with employees, clients, and customers, and contribute to a positive work atmosphere.
Provide clinical and administrative support while following company policies, procedures, operating standards, and core values.
Conduct work in compliance with applicable federal and state regulations and health information management requirements, including HIPAA.
Prepare exam and treatment rooms for patient intake.
Triage patients by checking vital signs, performing blood draws, and giving injections.
Observe patients, chart and report changes in condition, including adverse reactions, and take necessary action.
Assist with laboratory testing and phlebotomy.
Assist providers with preparation for minor procedures and physicals.
Prepare and maintain treatment supplies and equipment.
Assist patients using a Virtual Medicine Provider.
Complete patient charts accurately and promptly and forward charts as appropriate each day.
Arrange specialist referrals and obtain pre-authorizations when directed by a Provider.
Perform federal and non-federal DOT, BAT, and drug screen exams.
Complete mandatory compliance training and promote confidentiality.
Help maintain the cleanliness and professional appearance of the office and clinic environment.
Perform other duties assigned by management.
Check in patients and obtain and record demographic, insurance, and financial information with attention to detail and professionalism.
Verify insurance eligibility and communicate relevant payment policies and billing and collection processes.
Answer telephones, take messages, and return voicemails in a friendly and professional manner.
Prepare patient charts through virtual patient communication, generally by phone or video conference.
Assist with patient follow-ups, including pharmacy requests, paperwork, scheduling, and clinical calls with patients or other facilities, including Fast Pace clinics.
Perform administration duties such as scheduling, ordering, and training, as assigned by the Clinic or Regional Director.