Clinical Tech. (Medical Assistant)

Fast Pace Health•Jackson, TN

About The Position

At Fast Pace Health, Clinical Techs provide clinical and administrative support essential to effective patient care under the direct supervision of a Provider, Nurse Practitioner, or Physician Assistant. They provide outstanding patient service in a compassionate, welcoming atmosphere and respond quickly and accurately to changes in a patient's condition or response to treatment. The role also delivers effective customer service to internal and external customers through strong knowledge and clear communication with team members. Clinical Techs prepare exam and treatment rooms, take vital signs, perform blood draws and injections, assist with lab testing and phlebotomy, observe and document patients' conditions, and assist providers with minor procedures and physicals. They maintain supplies and equipment, complete patient charts, arrange referrals and pre-authorizations as directed, support virtual medicine visits and follow-ups, and perform DOT, BAT, and drug-screen exams. The position also includes clerical duties such as patient check-in, recording demographic and insurance information, verifying eligibility, handling calls and messages, and supporting clinic cleanliness and operations. The position has four experience-based levels. Level 1 requires a high school diploma or equivalent, a current CPR license, and/or at least one year of experience as a certified Medical Assistant, EMT, or Paramedic; clinic experience, preferably in urgent care, is preferred. Levels 2–4 require certification as a Medical Assistant, EMT, or Paramedic, current CPR, and experience thresholds that vary by level, including Fast Pace Clinical Tech experience for one of the qualifying pathways. A high school diploma or equivalent is the basic education requirement. Graduation from an accredited Medical Assistant school is strongly preferred, and TB and IV certification must be obtained within 60 days of employment and maintained if applicable in the employee's state.

Requirements

High school diploma or equivalent.
Current CPR license or certification as required by the applicable level.
At least one year of experience as an MA, EMT, or Paramedic is preferred; clinic experience, preferably urgent care, is preferred.
A current, active, verifiable license or certification in good standing is required where applicable.
TB and IV certification must be obtained within 60 days of employment and maintained during employment if applicable in the employee's state.
Level 2: Certified MA, EMT, or Paramedic with current CPR and either four years of relevant experience plus two years of Fast Pace Clinical Tech experience, or six years of relevant experience.
Level 3: Certified MA, EMT, or Paramedic with current CPR and either six years of relevant experience plus two years of Fast Pace Clinical Tech experience, or eight years of relevant experience.
Level 4: Certified MA, EMT, or Paramedic with current CPR and either six years of relevant experience plus two years of Fast Pace Clinical Tech experience, or eight years of relevant experience.
Comply with company standards of operation, policies, and procedures and complete mandatory compliance training.
Perform the physical, sensory, cognitive, and environmental functions specified for the position.

Nice To Haves

Graduation from an accredited Medical Assistant school is strongly preferred.
Clinic experience, preferably in urgent care, is preferred.
For Level 1, at least one year of experience as a certified MA, EMT, or Paramedic is preferred.

Responsibilities

Fulfill the responsibilities of the Patient Care Specialist position as described in its specific job description.
Maintain friendly and cordial relationships with employees and clients and build confidence and credibility with employees.
Provide clinical and administrative support for the team and follow company policies, procedures, standards of operation, and Core Values.
Ensure Clinical Tech activities meet department expectations and comply with applicable federal and state regulations, including HIPAA and health information management requirements.
Prepare examination and treatment rooms for patient intake.
Triage patients by checking vital signs and performing blood draws, injections, and other assigned clinical tasks.
Observe patients, chart findings, report changes in condition such as adverse reactions, and take necessary action.
Assist with laboratory testing and phlebotomy.
Assist providers in preparing for minor procedures and physical examinations.
Prepare and maintain treatment supplies and equipment.
Assist patients using a Virtual Medicine Provider.
Complete patient charts accurately and promptly and forward charts as appropriate each day.
Arrange specialist referrals and obtain pre-authorizations when directed by the Provider.
Perform federal and non-federal DOT, BAT, and drug-screen exams.
Complete required compliance training and protect employee, employer, and business confidentiality.
Maintain office cleanliness and professional appearance, including organizing work areas and taking out garbage as needed.
Assist with clerical tasks, including checking in patients and obtaining and recording demographic, insurance, and financial information.
Verify insurance eligibility and communicate relevant payment policies and billing and collection processes.
Answer telephones, take messages, and return voicemails in a friendly and professional manner.
Prepare patient charts through virtual communication, generally by phone or video conference.
Assist with patient follow-ups, including pharmacy requests, patient paperwork, scheduling, and clinical calls with patients or other facilities, including Fast Pace clinics.
Perform additional assigned duties, including administrative work such as scheduling, ordering, and training.