Clinical Tech. (Medical Assistant)

Fast Pace Health•Bossier City, LA

About The Position

Fast Pace Health Clinical Techs provide clinical and administrative support under the direct supervision of a Provider, Nurse Practitioner, or Physician Assistant. They support effective patient care, provide compassionate and responsive service, and communicate effectively with patients and team members. The role includes clinical duties, patient intake and follow-up, administrative tasks, and support for telehealth services. The position has four qualification levels, with requirements based on certification and relevant experience. Employees are expected to complete required compliance training, follow company policies and applicable regulations, and support a clean, professional clinic environment. Additional administrative duties may include scheduling, ordering, and training.

Requirements

High school diploma or equivalent.
At least one year of experience as a Medical Assistant, EMT, or Paramedic is preferred, preferably in a clinic and preferably urgent care.
Current CPR license is required for the stated qualification levels.
For Level 1: high school diploma or equivalent and a current CPR license and/or at least one year of experience as a certified Medical Assistant or EMT/Paramedic, preferably in a clinic setting.
For Level 2: Certified Medical Assistant, EMT, or Paramedic with current CPR, plus either four years of relevant experience and two years of Fast Pace experience as a Clinical Tech, or six years of relevant experience.
For Level 3: Certified Medical Assistant, EMT, or Paramedic with current CPR, plus either six years of relevant experience and two years of Fast Pace experience as a Clinical Tech, or eight years of relevant experience.
For Level 4: Certified Medical Assistant, EMT, or Paramedic with current CPR, plus either six years of relevant experience and two years of Fast Pace experience as a Clinical Tech, or eight years of relevant experience.
A license or certification must be active, in good standing, and verifiable with the appropriate regulatory agency.
TB and IV certification must be obtained within 60 days of employment and maintained during employment if applicable in the employee’s state.
Ability to perform the physical, sensory, cognitive, and environmental functions of the position.
Ability to comply with company operational standards and maintain confidentiality.

Nice To Haves

Graduation from an accredited Medical Assistant school is strongly preferred.
At least one year of experience as an MA, EMT, or Paramedic in a clinic setting, preferably urgent care, is preferred.

Responsibilities

Fulfill the responsibilities of the Patient Care Specialist position as described in its job description.
Maintain friendly, cordial relations with employees and clients and build confidence and credibility.
Provide clinical and administrative support while following company policies, procedures, and operational standards.
Follow company Core Values of teamwork, communication, empowerment, quality of care, and friendliness.
Conduct work in compliance with applicable federal and state regulations, including HIPAA and health information management requirements.
Prepare examination and treatment rooms for patient intake.
Triage patients by checking vital signs, drawing blood, and administering injections.
Observe patients, document and report changes in their conditions, and take necessary action in response to adverse reactions or treatment changes.
Assist with laboratory testing and phlebotomy.
Assist providers in preparing for minor procedures and physicals.
Prepare and maintain supplies and equipment for treatment.
Assist patients using a Virtual Medicine Provider.
Complete patient charts accurately and promptly and forward charts as appropriate each day.
Arrange specialist referrals and obtain pre-authorizations when directed by the Provider.
Perform federal and non-federal DOT, BAT, and drug screen exams.
Perform the physical, sensory, cognitive, and environmental functions specified for the position.
Promote and maintain a respectful culture of employee, employer, and business confidentiality.
Complete mandatory compliance training.
Help maintain office cleanliness and organization, including patient and office spaces, and assist teammates in maintaining a professional environment.
Perform other duties assigned by management.
Assist with clerical tasks, including checking in patients and obtaining and recording demographic, insurance, and financial information.
Verify insurance eligibility and communicate relevant payment policies and billing or collection processes.
Answer telephones, take messages, and return voicemails in a friendly, professional manner.
Prepare patient charts through virtual patient communication, generally by phone or video conferencing.
Assist with patient follow-ups, including pharmacy requests, patient paperwork, scheduling, and clinical calls with patients or other facilities, including Fast Pace clinics.
Perform administrative duties such as scheduling, ordering, and training, as assigned by the Clinic or Regional Director.