Clinical Tech. (Medical Assistant)

Fast Pace Health•West Monroe, LA

About The Position

Clinical Techs at Fast Pace Health provide clinical and administrative support for patient care under the direct supervision of a Provider, Nurse Practitioner, or Physician Assistant. They deliver compassionate patient service, help maintain a welcoming atmosphere, and respond promptly and accurately to changes in patient condition or treatment response. The role also provides customer service to internal and external customers and requires effective communication with team members. The position supports clinical operations, including patient intake and triage, vital signs, blood draws, injections, lab testing, phlebotomy, preparation for minor procedures and physicals, chart completion, referrals, and assistance with virtual medicine. It also includes administrative duties such as patient check-in, recording demographic and insurance information, insurance eligibility verification, telephone support, and telehealth follow-up. Clinical Techs must follow company policies, applicable federal and state regulations, HIPAA requirements, and company values and compliance standards. Additional administrative duties may include scheduling, ordering, and training.

Requirements

High school diploma or equivalent.
A current CPR license is required for the listed Clinical Tech levels.
At least 1 year of experience as a Medical Assistant, EMT, or Paramedic is preferred, preferably in a clinic setting such as urgent care.
A Medical Assistant, EMT, or Paramedic certification is required for Levels 2–4.
For Level 2: either 4 years of experience in a relevant role plus 2 years of Fast Pace experience as a Clinical Tech, or 6 years of experience in a relevant role.
For Level 3: either 6 years of experience in a relevant role plus 2 years of Fast Pace experience as a Clinical Tech, or 8 years of experience in a relevant role.
For Level 4: either 6 years of experience in a relevant role plus 2 years of Fast Pace experience as a Clinical Tech, or 8 years of experience in a relevant role.
A Medical Assistant must be a graduate of an accredited Medical Assistant school; this is strongly preferred. Any license must be active, in good standing, and verifiable with the proper regulatory agency.
TB and IV certification must be obtained within 60 days of employment and maintained during employment if applicable in the employee’s state.
Complete required compliance training.
Mississippi applicants are subject to pre-employment drug and alcohol testing.
Applicants must be from a state other than California, Colorado, Hawaii, Illinois, New Jersey, New York, Rhode Island, Washington, or the District of Columbia.

Nice To Haves

At least 1 year of experience as a Medical Assistant, EMT, or Paramedic in a clinic setting, preferably urgent care.
Graduation from an accredited Medical Assistant school is strongly preferred.

Responsibilities

Fulfill the responsibilities of the Patient Care Specialist position as described in its job description.
Maintain friendly, cordial relations and confidence with employees, clients, patients, and other customers.
Provide clinical and administrative support for the team while following company policies and procedures.
Follow company Core Values, including teamwork, communication, empowerment, quality of care, and friendliness.
Conduct work in accordance with department expectations and applicable federal and state regulations, including HIPAA and health information management requirements.
Prepare exam and treatment rooms for patient intake.
Triage patients by checking vital signs, performing blood draws, and giving injections.
Observe patients, chart and report changes in condition, and take necessary action in response to changes such as adverse reactions.
Assist with laboratory testing and phlebotomy.
Assist providers in preparing for minor procedures and physicals.
Prepare and maintain supplies and equipment for treatment.
Assist patients using a Virtual Medicine Provider.
Complete patient charts accurately and promptly, and forward charts as appropriate on a daily basis.
Arrange specialist referrals and obtain pre-authorizations when directed by a Provider.
Perform federal and non-federal DOT, BAT, and drug screen exams.
Maintain a positive work atmosphere through professional conduct and communication with customers, coworkers, and managers.
Perform the physical, sensory, cognitive, and environmental functions specified for the position.
Comply with company operating standards and confidentiality expectations.
Complete mandatory compliance training.
Maintain overall office cleanliness and organization as needed, including garbage disposal and upkeep of desk, patient, and office spaces.
Perform other duties assigned by management.
Assist with clerical tasks, including patient check-in and accurately obtaining and recording demographic, insurance, and financial information.
Verify insurance eligibility and communicate relevant payment policies and billing or collection processes.
Answer telephones, take messages, and return voicemails in a friendly and professional manner.
Prepare patient charts using virtual patient communication, generally by phone or video conference.
Assist with patient follow-ups, including pharmacy requests, patient paperwork, scheduling, and clinical calls with patients or other facilities, including Fast Pace clinics.
Perform additional administrative duties such as scheduling, ordering, and training, as assigned by the Clinic or Regional Director.