Clinical Tech. (Medical Assistant)

Fast Pace Health•Livingston, TN

18d

About The Position

At Fast Pace Health, Clinical Techs provide clinical and administrative support essential to effective patient care under the direct supervision of a Provider, Nurse Practitioner, or Physician Assistant. They provide outstanding patient service in a compassionate, welcoming atmosphere and respond quickly and accurately to changes in a patient’s condition or response to treatment. The position also provides effective customer service to internal and external customers through strong knowledge and communication with team members. Clinical Techs support patient intake, triage, treatment, laboratory work, chart completion, referrals, virtual medicine, and clinic administration. The role includes maintaining a professional and clean clinic environment, following company policies and procedures, complying with applicable regulations and HIPAA requirements, and supporting telehealth patient communications and follow-ups. Fast Pace Health describes itself as a growing company that offers support and mentoring, clinical competency development, and potential career paths. Employees may also participate in community events and outreach programs.

Requirements

High school diploma or its equivalent.
Current CPR license for the stated Clinical Tech levels.
At least one year of experience as a Medical Assistant, EMT, or Paramedic is preferred, preferably in a clinic and ideally urgent care setting.
A current, active, verifiable license or certification in good standing is required when applicable to the candidate’s credential.
TB and IV certification must be obtained within 60 days of employment and maintained during employment if applicable in the state.
Level 2: Certified MA, EMT, or Paramedic with current CPR and either four years of relevant experience plus two years of Fast Pace experience as a Clinical Tech, or six years of relevant experience.
Level 3: Certified MA, EMT, or Paramedic with current CPR and either six years of relevant experience plus two years of Fast Pace experience as a Clinical Tech, or eight years of relevant experience.
Level 4: Certified MA, EMT, or Paramedic with current CPR and either six years of relevant experience plus two years of Fast Pace experience as a Clinical Tech, or eight years of relevant experience.
Comply with the physical, sensory, cognitive, and environmental functions specified for the position.

Nice To Haves

Graduation from an accredited Medical Assistant school is strongly preferred.
At least one year of experience as a certified Medical Assistant, EMT, or Paramedic in a clinic setting, preferably urgent care, is preferred.
Level 1: Current CPR license and/or at least one year of experience as a certified MA or EMT/Paramedic, preferably in a clinic setting and preferably urgent care.

Responsibilities

Fulfill the responsibilities of the Patient Care Specialist position as detailed in its job description.
Maintain friendly, cordial relations and confidence with employees, clients, and patients, and contribute to a positive work atmosphere.
Provide clinical and administrative support for the team and follow company policies, procedures, standards of operations, and Core Values.
Conduct Clinical Tech activities in compliance with department expectations and applicable federal and state regulations, including HIPAA and health information management requirements.
Prepare exam and treatment rooms for patient intake.
Triage patients, check vital signs, perform blood draws, and give injections.
Observe patients, chart and report changes in condition, including adverse reactions to medication or treatment, and take necessary action.
Assist with laboratory testing and phlebotomy.
Assist providers in preparing for minor procedures and physicals.
Prepare and maintain treatment supplies and equipment.
Assist patients using a Virtual Medicine Provider.
Complete patient charts accurately and promptly and forward charts as appropriate each day.
Arrange specialist referrals and obtain pre-authorizations when directed by the Provider.
Perform federal and non-federal DOT, BAT, and drug-screen exams.
Maintain confidentiality and complete mandatory compliance training.
Maintain clinic cleanliness and organization, including patient, office, and desk areas, and assist team members in maintaining a professional appearance.
Perform other duties assigned by management.
Check patients in and obtain and record demographic, insurance, and financial information with attention to detail and a professional, caring manner.
Verify insurance eligibility and communicate payment policies and billing and collection processes.
Answer telephone calls, take messages, and return voicemails in a friendly and professional manner.
Prepare patient charts through virtual patient communication, generally by phone or video conference.
Assist with patient follow-ups, including pharmacy requests, patient paperwork, scheduling, and clinical calls with patients or other facilities, including Fast Pace clinics.
Perform administration duties such as scheduling, ordering, and training, and other duties assigned by the Clinic or Regional Director.