Clinical Tech. (Medical Assistant)

Fast Pace Health•Prattville, AL

About The Position

Fast Pace Health Clinical Techs provide clinical and administrative support for effective patient care under the direct supervision of a Provider, Nurse Practitioner, or Physician Assistant. They provide compassionate, welcoming patient service and respond quickly and accurately to changes in a patient's condition or response to treatment. The position also provides customer service to internal and external customers through strong knowledge and effective communication with team members. Clinical Techs support patient intake, triage, procedures, laboratory testing, documentation, referrals, and telehealth services. They also assist with clinic administration and contribute to a clean, professional clinic environment. The posting describes four experience levels, each with different certification and experience criteria, as well as additional administrative responsibilities that may be assigned by the Clinic or Regional Director.

Requirements

High school diploma or its equivalent.
At least 1 year of experience as a Medical Assistant, EMT, or Paramedic is preferred, preferably in a clinic setting such as urgent care.
Current CPR license is required for the level-specific qualifications.
For Level 1: High school diploma or equivalent with a current CPR license and/or at least 1 year of experience as a certified Medical Assistant or EMT/Paramedic; clinic experience, preferably urgent care, is preferred.
For Level 2: Certified Medical Assistant, EMT, or Paramedic with a current CPR license, plus either 4 years of relevant experience and 2 years of Fast Pace Clinical Tech experience, or 6 years of relevant experience.
For Level 3: Certified Medical Assistant, EMT, or Paramedic with a current CPR license, plus either 6 years of relevant experience and 2 years of Fast Pace Clinical Tech experience, or 8 years of relevant experience.
For Level 4: Certified Medical Assistant, EMT, or Paramedic with a current CPR license, plus either 6 years of relevant experience and 2 years of Fast Pace Clinical Tech experience, or 8 years of relevant experience.
A graduate of an accredited Medical Assistant school is strongly preferred. Any license must be active, in good standing, and verifiable with the appropriate regulatory agency.
TB and IV certification must be obtained within 60 days of employment and maintained during employment if applicable in the employee's state.
Ability to perform the physical, sensory, cognitive, and environmental functions specified for the position's physical demands.
Ability to maintain effective, professional communication and attention to detail while working with patients and team members.

Nice To Haves

Experience as a certified Medical Assistant or EMT/Paramedic in a clinic setting, preferably urgent care.
Graduation from an accredited Medical Assistant school.

Responsibilities

Fulfill the responsibilities of the Patient Care Specialist position as described in its job description.
Maintain cordial relationships and credibility with employees, clients, and customers, and contribute to positive working relationships.
Provide clinical and administrative support while following company policies, procedures, operational standards, and Core Values.
Conduct work in compliance with applicable federal and state regulations, including HIPAA and health information management requirements.
Prepare exam and treatment rooms for patient intake.
Triage patients by checking vital signs, performing blood draws, and giving injections.
Observe patients, document and report changes in condition or adverse responses to medications or treatment, and take necessary action.
Assist with laboratory testing and phlebotomy.
Assist providers with preparation for minor procedures and physical examinations.
Prepare and maintain supplies and equipment for treatment.
Assist patients using a Virtual Medicine Provider.
Complete patient charts accurately and promptly, and forward charts as appropriate each day.
Arrange specialist referrals and obtain pre-authorizations when directed by the Provider.
Perform federal and non-federal DOT, BAT, and drug screen exams.
Promote and maintain confidentiality of employee, employer, and business information.
Complete mandatory compliance training.
Maintain office cleanliness and organization, including garbage removal and upkeep of desk, patient, and office areas, and assist team members in maintaining a professional clinic appearance.
Perform other duties assigned by management.
Assist with clerical work, including checking in patients and collecting and recording demographic, insurance, and financial information accurately and professionally.
Verify insurance eligibility and communicate relevant payment policies and billing or collection processes.
Answer the telephone, take messages, and return voicemails in a friendly and professional manner.
Prepare patient charts through virtual patient communication, generally by phone or video conference.
Assist with patient follow-ups, including pharmacy requests, paperwork, scheduling, and clinical calls with patients or other facilities, including Fast Pace clinics.
Perform additional administrative duties such as scheduling, ordering, and training, as assigned by the Clinic or Regional Director.
Receive and be active within 7 days of hire.