Clinical Tech. (Medical Assistant)

Fast Pace Health•Washington, NC

About The Position

At Fast Pace Health, Clinical Techs provide clinical and administrative support essential to effective patient care under the direct supervision of a Provider, Nurse Practitioner, or Physician Assistant. They deliver compassionate, welcoming patient service and respond quickly and accurately to changes in a patient's condition or response to treatment. The role also provides customer service to internal and external customers through in-depth knowledge and effective communication with team members. The position supports patient intake, triage, testing, treatment, procedures, charting, referrals, and telehealth services. It also includes administrative and clerical responsibilities, maintaining clinic cleanliness and supplies, and complying with company procedures, applicable regulations, and confidentiality requirements. Additional duties may include scheduling, ordering, and training as assigned by the Clinic or Regional Director. Fast Pace Health describes itself as a growing company that provides support and mentoring, opportunities to develop clinical competencies and pursue a career path, competitive compensation, and benefits including holiday pay, PTO, medical, dental, and vision coverage. Employees may participate in community events and outreach programs.

Requirements

High school diploma or equivalent.
Current CPR license or certification.
At least one year of experience as a Medical Assistant, EMT, or Paramedic is preferred, preferably in a clinic setting and ideally urgent care.
A current, active, verifiable license or certification in good standing where applicable.
Graduation from an accredited Medical Assistant school is strongly preferred.
Obtain TB and IV certification within 60 days of employment and maintain them during employment if applicable in the state.
For Level 2: Be a certified Medical Assistant, EMT, or Paramedic with current CPR, and have either four years of relevant experience plus two years of Fast Pace Clinical Tech experience, or six years of relevant experience.
For Level 3: Be a certified Medical Assistant, EMT, or Paramedic with current CPR, and have either six years of relevant experience plus two years of Fast Pace Clinical Tech experience, or eight years of relevant experience.
For Level 4: Be a certified Medical Assistant, EMT, or Paramedic with current CPR, and have either six years of relevant experience plus two years of Fast Pace Clinical Tech experience, or eight years of relevant experience.
Be able to perform the physical, sensory, cognitive, and environmental functions specified for the position.

Nice To Haves

At least one year of experience as a certified Medical Assistant, EMT, or Paramedic in a clinic setting, preferably urgent care.
Graduation from an accredited Medical Assistant school.

Responsibilities

Fulfill the responsibilities of the Patient Care Specialist position as detailed in that role's job description.
Provide clinical and administrative support to the team while following company policies, procedures, standards of operation, and applicable federal and state requirements.
Maintain friendly, cordial, and professional relationships with employees, patients, clients, and other customers.
Prepare examination and treatment rooms for patient intake.
Triage patients by checking vital signs, performing blood draws, and administering injections.
Observe patients, document and report changes in their conditions, including adverse reactions to medication or treatment, and take necessary action.
Assist with laboratory testing and phlebotomy.
Assist providers in preparing for minor procedures and physical examinations.
Prepare and maintain supplies and equipment for treatment.
Assist patients using a Virtual Medicine Provider.
Complete patient charts accurately and promptly and forward charts as appropriate on a daily basis.
Arrange specialist referrals and obtain pre-authorizations when directed by the Provider.
Perform federal and non-federal DOT, BAT, and drug-screen examinations.
Maintain confidentiality and complete mandatory compliance training.
Maintain office cleanliness and organization, including patient, desk, and office areas, and assist team members in maintaining a professional clinic environment.
Perform other duties assigned by management.
Assist with clerical work, including checking in patients and collecting and recording demographic, insurance, and financial information.
Verify insurance eligibility and communicate relevant payment policies and billing and collection processes.
Answer telephones, take messages, and return voicemails in a friendly and professional manner.
Prepare patient charts through virtual communication, generally by phone or video conference.
Assist with patient follow-ups, including pharmacy requests, patient paperwork, scheduling, and clinical calls with patients or other facilities, including Fast Pace clinics.
Perform administrative duties such as scheduling, ordering, and training as assigned by the Clinic or Regional Director.